Disability Support Worker

Novella Support; Newcastle; On-site; AUD 36,000 - 47,000; Full time

Job summary

Novella Support in Newcastle, NSW, seeks reliable Disability Support Workers to help people with complex support needs live meaningful lives. The role requires 24/7 roster availability, including overnights and public holidays, with an emphasis on person-centred care and a calm, professional approach.

Ideal candidates have experience with Autism Level 3, intellectual disability and high-intensity support, plus strong communication and documentation skills.

Qualifications

• Experience supporting individuals with complex behavioural and support needs.
• Strong communication skills and ability to maintain shift notes and incident reports.
• NDIS Worker Screening clearance and relevant qualifications.
• Current First Aid and CPR, and a valid driver’s licence.
• Availability across a 24/7 roster including overnights, weekends and public holidays.

Responsibilities

• Provide person-centred disability support to participants.
• Maintain accurate shift notes, incident reports, and documentation.
• Respond to challenging situations calmly using positive behaviour support strategies.
• Follow established procedures, risk management and workplace safety requirements.

Skills

Disability support

Autism Level 3

Behaviour management

High‑intensity support

Job description

We are looking for reliable, compassionate and capable Disability Support Workers who are passionate about making a meaningful difference in the lives of people with complex support needs.

The ideal candidate will have experience supporting individuals with Autism Spectrum Disorder (particularly Level 3), intellectual disability, complex behaviours and high-intensity support requirements.

Availability and roster flexibility

Applicants must be available to work across a 24/7 roster, including mornings, afternoons, evenings, active overnight shifts, weekends and public holidays as required. The ability and availability to work regular 8-hour shifts is essential.

We value people who:

• Have experience supporting individuals with complex behavioural and support needs.
• Are confident responding to challenging situations while maintaining a calm, professional and person-centred approach.
• Understand positive behaviour support strategies and can consistently implement Behaviour Support Plans.
• Can follow established support procedures, risk management strategies and workplace safety requirements.
• Have strong communication skills and can maintain accurate shift notes, incident reports and documentation.
• Are reliable, accountable, adaptable and comfortable working independently as part of a broader support team.
• Respect the dignity, rights, choices and individuality of every participant.

Previous experience in complex disability support, positive behaviour support and high-intensity support environments is highly desirable.

Applicants must demonstrate professionalism, sound judgement, emotional resilience and a genuine commitment to delivering safe, consistent and high-quality support.

NDIS Worker Screening clearance, relevant qualifications, current First Aid and CPR, and a current driver's licence will be important considerations.