Disability Support Leader. Permanent Full Time - Ballina

Life Without Barriers; North Lismore; On-site; AUD 53,000 - 76,000; Full time

Benefits offered by this job

Employee Assistance Program

Fitness Passport

Salary Packaging

Job summary

Life Without Barriers in Australia is seeking a proactive leader to coach and mentor Disability Support Workers across two SIL homes in Ballina and Lismore.

You will oversee daily operations, lead a high-volume service, and manage on-call coverage every six weeks, travel as needed, and ensure safety, compliance and person-centred support for clients with complex needs. Strong collaboration with families is essential.

Qualifications

• Leadership experience in disability or mental health services.
• Strong influencing and negotiation skills.
• Creative thinker with good problem-solving ability.
• Diploma in Social & Community Services or equivalent.
• Valid Australian Drivers Licence with access to a vehicle.

Responsibilities

• Lead and coordinate 24/7 service operations for 2 SIL properties.
• Coach and support a team of Disability Support Workers.
• Maintain clear role distinctions and decisive leadership.
• Ensure continuity of support and manage leave coverage.
• Foster resilience, active support, and complex client care.

Skills

Leadership

Negotiation

Creative thinking

Problem solving

Education

Diploma in Social & Community Services

Job description

About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people, and people with mental illness. We work with people who are homeless and refugees and asylum seekers.

Empowering people with disability to live life the way they choose is at the heart of how Life Without Barriers has operated for over 25 years. This is an exciting opportunity to join our team and continue this mission. Support people with disability to have the choice, control, and independence to live their best life. If you’re passionate about inclusivity, respect, and making a meaningful difference, this is the career move for you.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

Provide personalised coaching and mentoring to a team of Disability Support Workers, focusing on skill development and best practices, while overseeing the operations of 2 Supported Independent Living (SIL) homes. The role involves an on-call component once every 6 weeks as well as occasional travel.

Key Responsibilities

• Lead and coordinate high-volume 24/7 service operations for 2 SIL properties – Ballina & Lismore
• Guide and inspire a team of Disability Support Workers with a collaborative approach
• Maintain clear role distinctions and provide decisive leadership
• Continuity of support services through management of unexpected leave coverage
• Foster a culture of resilience and adaptability
• Encourage staff competency in active support and complex client care
• Effectively manage crisis situations and complex behavioural incidents
• Act as a key liaison with families, navigating complex care dynamics
• National collaboration to maintain service alignment
• Balance competing demands, ensuring completion of mandatory reporting, compliance, risk management, and resource optimisation

Skills & Experience

• Previous leadership experience within the delivery of services to people with disability and/or mental health
• Established influencing and negotiation skills
• Ability to think creatively and problem solve
• Diploma in relevant Social & Community Services or relevant experience
• Current unrestricted Australian Drivers Licence and access to a reliable vehicle

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).

Benefits

• Hourly rate of $46.70 as per Level 4 SCHADS award
• Access to employee assistance programs (EAP) and Fitness Passport for personal wellbeing
• Enjoy salary packaging on everyday living expenses (including mortgage, rent and bills)