Director, Tenant Experience & Community Impact

Australian Capital Territory; Canberra; On-site; AUD 140,000 - 210,000; Full time

Job summary

Housing ACT is seeking an experienced Director to lead high‑performing teams delivering services that support some of the ACT's most vulnerable individuals and families. As Director, Tenant Experience, you will provide leadership over operational teams, oversee tenancy and housing assistance issues, and ensure policy and legislation are applied effectively.

You will collaborate with community organisations and government agencies to support tenants with diverse needs and foster workforce

Qualifications

• Experience leading housing/community services teams.
• Strong stakeholder engagement and collaboration.
• Ability to navigate complex tenancy issues and policy requirements.

Responsibilities

• Lead high-performing teams delivering housing services.
• Provide expert advice on tenancy and housing assistance issues.
• Ensure compliance with legislation, policy and operational requirements.

Job description

Housing ACT is seeking an experienced Director to lead high‑performing teams delivering services that support some of the ACT's most vulnerable individuals and families. As Director, Tenant Experience, you will provide leadership over operational teams, oversee tenancy and housing assistance issues, and ensure policy and legislation are applied effectively.

You will collaborate with community organisations and government agencies to support tenants with diverse needs and foster workforce