Director - Service Performance

Aspen Medical; Canberra; On-site; AUD 170,000 - 230,000; Full time

Job summary

Aspen Medical is seeking a Director – Service Performance to join the Defence & National Security portfolio and lead enterprise performance, analytics and continuous improvement. You will establish frameworks, governance, dashboards and reporting across Operations, Clinical Services, Commercial, Workforce and Digital functions to enable evidence-based decisions at executive level.

You will partner with senior leaders to translate complex data into actionable insights, manage performance risks

Qualifications

• Senior leadership experience across enterprise performance, governance or service improvement.
• Ability to design and implement enterprise performance frameworks, dashboards and scorecards.
• Exceptional analytical capability to translate data into executive insights and decisions.
• Strong stakeholder leadership across multiple functions and senior stakeholders.
• Experience in regulated, multi-site or mission-critical environments.
• Ability to obtain and maintain AGSVA Security Clearance.

Responsibilities

• Lead the enterprise performance strategy with governance, measures and scorecards across the portfolio.
• Drive executive reporting and analytics for service delivery, readiness, workforce, clinical and commercial performance.
• Translate data into strategic insights, forecast, model and analyse for decision-making and growth.
• Establish robust performance assurance: consistent methodologies, data quality and auditable reporting.
• Lead continuous improvement through root cause analysis and evidence-based initiatives.
• Build performance capability by leading a high-performing analytics function and strengthening data literacy across leadership.

Skills

Executive leadership

Enterprise performance

Analytics

Stakeholder management

Performance governance

Security clearance awareness

Education

Business/Health Management/Data Analytics degree

Postgraduate qualifications preferred

Job description

As Director – Service Performance, you will join the leadership team of Aspen Medical’s Defence & National Security portfolio, providing enterprise leadership across service performance, analytics, assurance, reporting and continuous improvement. Working across Operations, Clinical Services, Commercial, Workforce and Digital functions, you will establish the frameworks and performance intelligence that give leaders a clear view of how our services are performing, where risks are emerging and where opportunities exist to improve. This is a highly influential role for an experienced performance leader who can turn complex operational data into meaningful insights and drive a culture of accountability, evidence-based decision-making and continuous improvement across large-scale, mission-critical healthcare services.

Key Responsibilities

• Lead our enterprise performance strategy, developing and embedding performance frameworks, measures, scorecards and governance processes across the Defence & National Security portfolio.
• Drive executive performance reporting and analytics, ensuring leaders have timely, accurate and actionable insights across service delivery, operational readiness, workforce, clinical and commercial performance.
• Translate data into strategic insight, identifying emerging trends, risks and opportunities and providing forecasting, modelling and analysis to support executive decision-making, service expansion and future growth.
• Establish robust performance assurance, ensuring reporting methodologies, data quality and performance information are consistent, transparent, reliable and auditable.
• Lead continuous improvement, using performance reviews, root cause analysis and evidence-based improvement initiatives to strengthen service quality, operational effectiveness and customer outcomes.
• Build performance capability across the organisation, leading a high-performing performance, reporting and analytics function while partnering with senior leaders to strengthen data literacy and performance management practices.

About You

• A relevant tertiary qualification in Business, Health Management, Public Administration, Data Analytics, Performance Management, Health Informatics or a related discipline; postgraduate qualifications will be highly regarded.
• Significant senior leadership experience across enterprise performance, organisational performance, operational analytics, governance, assurance or service improvement within a large and complex organisation.
• Demonstrated success designing and implementing enterprise performance frameworks, executive reporting, dashboards, scorecards and performance governance systems.
• Exceptional analytical capability, with the ability to interpret complex operational and performance information and translate it into clear insights, recommendations and executive-level decision support.
• Strong stakeholder leadership and influencing skills, with experience working across multiple functions and senior stakeholders to drive accountability and sustainable performance improvement.
• Experience within healthcare, Defence, government contracting or another highly regulated, multi-site or mission-critical service environment will be highly regarded, along with the ability to obtain and maintain an AGSVA Security Clearance.

This is an opportunity to shape how performance is understood, managed and improved across one of Aspen Medical’s most significant portfolios. If you are an accomplished performance leader who combines strong analytical capability with commercial thinking, strategic insight and the ability to influence at an executive level, join our Defence & National Security team.

Applications will close October 7 th 2026.

Aspen Medical values diversity and inclusion and encourages applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, and those from diverse cultural backgrounds. We also welcome applications from ADF veterans with relevant experience.

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