Director Safety Quality and Consumer Experience

North Metropolitan Health Service; Western Australia; On-site; AUD 190,000 - 230,000; Full time

Benefits offered by this job

Generous salary packaging

Professional and career development

Diverse and inclusive culture

Job summary

North Metropolitan Health Service (NMHS) invites applications for a Director Safety, Quality and Consumer Experience to provide strategic leadership across safety, quality and consumer experience programs. The role leads the Safety, Quality and Consumer Experience Unit, aligns with national and WA Health priorities, performance frameworks and accreditation processes.

NMHS supports flexible working and offers generous benefits; applicants must be eligible to work in Australia and commit to

Qualifications

• Previous experience in a similar or related role.
• Contemporary expertise in patient safety, quality and consumer experience.

Responsibilities

• Leading the development, implementation and evaluation of organisation-wide patient safety, quality and clinical governance programs, systems and frameworks.
• Providing strategic advice to NMHS Executive, Board and governance groups on clinical governance and accreditation.
• Strengthening monitoring and reporting systems for safety, quality and clinical performance, including risk management and audits.
• Building a collaborative culture focused on quality management through consumer engagement and partnerships.

Job description

Do you want to strategically lead safety, quality and consumer experience programs across one of Western Australia’s largest health service providers? We are seeking an accomplished senior leader to provide strategic direction for safety, quality and consumer experience for North Metropolitan Health Service (NMHS).

This is a Full-Time vacancy at 76 hours per fortnight (1.0 FTE), for a fixed term for up to six months.

What is our Director Safety, Quality and Consumer Experience role?

The Director Safety, Quality and Consumer Experience provides strategic leadership to support NMHS to deliver safe, high-quality, person-centred care through its safety and quality programs. Working across a large and complex health service provider, the Director Safety, Quality and Consumer Experience establishes, leads and directs the NMHS clinical governance program ensuring alignment and compliance with national and WA Health priorities, performance frameworks and strategic directions. Leads the Safety, Quality and Consumer Experience Unit, and manages all areas under its control. Assists with the strategic planning process for NMHS Public Health and Clinical Excellence (PHCE).

Your key priorities will include:

• Leading the development, implementation and evaluation of organisation-wide patient safety, quality and clinical governance programs, systems and frameworks.
• Providing strategic advice to the NMHS Executive, Board and governance groups on area level clinical governance, legislative and regulatory obligations, performance and accreditation.
• Strengthening monitoring and reporting systems for safety, quality and clinical performance, including clinical incident investigation, clinical risk management, coronial liaison, policy, accreditation and clinical audit.
• Building a collaborative culture focussed on quality management through effective leadership, consumer engagement and cultivation of mutually beneficial partnerships with internal and external agencies.

Previous experience in a similar or related role, together with contemporary expertise in patient safety, quality and consumer experience will be highly regarded.

While your qualifications and experience tell us part of your story, your values and attitude speak louder still.

At North Metropolitan Health Service (NMHS), we aim to ensure our behaviours reflect our core values: Care, Respect, Innovation, Teamwork and Integrity. During the selection process you will be assessed on your ability to fulfil the responsibilities of this position while upholding our values.

What we offer NMHS supports flexible working practices and consideration will be given to flexible work options, where operationally appropriate. In addition to the great salary, our employees enjoy an amazing range of benefits ( North Metropolitan Health Service - Pay and Benefits ) including:

• Generous salary packaging to increase take-home pay
• Professional and career development opportunities
• Diverse and inclusive culture

Want to know more about this role? We encourage you to contact Jennifer Persaud, Principal Consultant, Public Health and Clinical Excellence on [phone] or [e-mail] to discuss how this role aligns with your personal and career interests.

We think you’ll like it here. Our employees like working here, and we think you will too. Watch our staff stories to hear about working at NMHS.

The Job Description Form (JDF) is attached for your reference and provides further information on the role, the key responsibilities and requirements.

Eligibility: To be suitable for this vacancy you must have documentary evidence of your entitlement to live and work in Australia.

WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake a criminal records screening and integrity checking as part of the appointment process, and a pre-employment health assessment. We may ask referees to comment on your integrity and past demonstration of ethical behaviour. Please note that adverse information does not necessarily disqualify an applicant but will be considered as part of the appointment process.

Similar Vacancy Whilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other "similar" vacancies throughout the health service or the wider public service. In addition to this, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of twelve (12) months from when the authorised delegate endorses the recruitment decision.

NMHS fosters an environment of equity and inclusion and strives to ensure everyone experiences a sense of belonging. We celebrate the rich diversity of our community and are committed to recruiting a team that is reflective of those we care for. We encourage anyone who aligns with our values of Respect, Integrity, Teamwork, Innovation and Care to apply for this role.

NMHS is committed to growing the Aboriginal workforce as part of our Aboriginal Health and Wellbeing Strategy. As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position. Aboriginal people are encouraged to apply.

NMHS upholds the social model of disability. We welcome applicants who have disability and endeavour to support reasonable workplace adjustments and flexibility. If you have any access needs or require adjustments to participate in the recruitment process, please contact NMHS Human Resources at [e-mail].

Lodgement is system generated. Any submissions after or on, 4:00pm on the closing date will not be accepted.

We look forward to receiving your application. This document can be made available in alternative formats on request.

© North Metropolitan Health Service 2026