Director Patient Accounts | Full-time Permanent

Act-Government; Canberra; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive pay

Salary packaging

Fringe benefits

Flexible working conditions

Employee Assistance Program

Onsite Physiotherapists

Onsite cafes

Staff cafeteria

Gift shop

Job summary

Canberra Health Services (CHS) is seeking a Director, Patient Accounts to lead the patient revenue function across revenue operations, billing and debt management. You will provide strategic leadership, ensure compliance with Medicare and NHRA, and drive revenue performance while strengthening governance and internal controls.

This is a full-time, permanent role within the Revenue and Financial Services leadership team at CHS.

Responsibilities

• Lead Canberra Health Services' patient revenue function across billing, invoicing and debt management.
• Provide strategic and operational leadership to revenue services ensuring compliance with Medicare, NHRA and legislation.
• Drive revenue performance through development of revenue strategies, policies and business rules.
• Strengthen governance, assurance and internal control frameworks across the organisation.
• Advise executives on revenue performance, regulatory changes and improvement opportunities.

Job description

• Competitive pay rates and excellent working conditions within a tertiary hospital.
• Salary Packaging with many options that provide full fringe benefits tax concessions.
• Flexible working conditions.
• Access to Employee Assistance Program.
• Access to onsite Physiotherapists.
• Access to onsite cafes, staff cafeteria, pharmacy and gift shop.

About the Role:

The Director, Patient Accounts leads Canberra Health Services' patient revenue function and provides strategic and operational leadership across all patient revenue services.

The Director oversees end-to-end revenue operations, including billing, invoicing, debt management, compliance and patient financial services, ensuring revenue processes are accurate, timely and aligned with Medicare, National Health Reform Agreement (NHRA) and legislative requirements. The role drives revenue performance through the development and implementation of revenue strategies, policies and business rules, while strengthening governance, assurance and internal control frameworks across the organisation.

As a key member of the Revenue and Financial Services leadership team, the Director provides expert advice to executives on revenue performance, regulatory changes, emerging risks and improvement opportunities. The role works collaboratively across clinical, operational and corporate areas to optimise revenue systems, support informed decision-making and enhance revenue outcomes across Canberra Health Services.

This is an opportunity to lead a critical function that supports financial sustainability, influences organisation-wide outcomes and drives strategic and operational improvement across Canberra Health Services.

Note: This is a full-time permanent position.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‑based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website .

Our Vision:

creating exceptional health care together

Our Role:

to be a health service that is trusted by our community

Our Values:

Reliable, Progressive, Respectful and Kind

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal .