Director of Event Technology

Encore Global; Adelaide; On-site; AUD 120,000 - 160,000; Full time

Job summary

Encore Global is seeking a Director of Event Technology to lead our onsite and venue partnerships, ensuring flawless staging, safety and high service standards across hybrid and in‑person events. You will coordinate between our dedicated onsite team and venue management, guide AV choices, crew rosters and cost control, and oversee P&L to maximise profitability.

The role values extensive events and AV experience, strong leadership, client relationship skills and a hospitality or events

Qualifications

• Experience in events and sales environments.
• Hands-on AV experience and knowledge of equipment choices.
• Strong planning, organisational, time management and account management skills.
• Proven track record in leading sales teams within venues and driving business results.
• Ability to build meaningful client relationships and partnerships.
• Experience rostering and cost management in event operations.
• Hospitality or events qualification is highly regarded.

Responsibilities

• Ensure efficient and safe running of event staging services within venues.
• Build and maintain relationships with venues and clients for successful events.
• Educate clients and venue staff on AV options, digital solutions and crew requirements.
• Manage crew rosters and schedules.
• Flag and address issues with equipment, crew or staff promptly.
• Identify opportunities to increase venue profitability.
• Seek operational improvements and mentor team members.

Skills

Events/Sales experience

AV experience

Planning & organisation

Sales acumen & leadership

Client relationship management

Roster & cost management

Hospitality or Events qualification

Education

Hospitality or Events qualification

Job description

Encore are a global event technologies company that specialises in hybrid and in‑person events that connect and inspire.

At Encore we believe in creating memorable event experiences that engage and transform organisations by serving as an invaluable partner on our customers’ journey to success.

With our “Great Place To Work “certification, we offer a supportive and inclusive environment where your unique skills and perspectives are celebrated. If you’re ready to be part of a team that’s shaping the future of events and make a meaningful impact,

The Opportunity

As a Director of Event Technology at Encore, you will have imagination and curiosity to bring events to life. Your primary responsibility will revolve around cultivating a robust and collaborative relationship between our dedicated onsite team and venue management. The service provided will be highly professional with a view to timeliness, appropriate conduct and effective cost management of human resources and services as well as the P&L, to ensure the profitability of the Encore activities in the venue.

Core Responsibilities

• Ensure the efficient and safe running of event staging services within the venues
• Build and maintain relationship with venues and clients to ensure successful client relations and smooth running of all events
• Educate and advise clients and venue staff alike on the most appropriate audio‑visual equipment, digital options and the necessary crew to best meet their presentation needs and budget
• Maintain and disseminate crew rosters and schedules
• Inform the appropriate people of any areas of concern so that problems with equipment, crew, venue staff or clients can be rectified in a timely manner
• Identify opportunities to increase the profitable revenue in applicable venue
• Seek out opportunities for operational improvements
• Provide coaching and mentoring to develop and optimise individual and team capability

Your Background

• Prior experience in the events/sales environment
• Relevant experience in AV
• Excellent planning, organisational, time management & account management skills
• Strong sales and business acumen, track record in managing a high performing sales team within a third party venue
• Ability to foster meaningful business relationships
• Prior experience in rostering and cost management
• Qualification in Hospitality or Events is highly regarded

Why Join Us?

Be a part of our mission to bring people together, facilitate ideas and build relationships for our customers’ and enjoy all the perks that we offer:

• “Great Place To Work” certification, ensuring a supportive and engaging work environment
• Diversity, equity, and inclusion programs that foster a welcoming and inclusive workplace for all
• Wellness initiatives to prioritise your physical and mental well‑being
• Ample opportunities for career progression and professional growth
• Commitment to sustainability initiatives, contributing to a greener future
• Salary packaging options