Director, Member Engagement, Super SA

Fish Nankivell; Adelaide; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Flexible working arrangements

Salary packaging options

Discounted gym membership

Learning & career development

Employee Assistance Program

Job summary

Super SA invites applications for a Director, Member Engagement. Reporting to the Chief Executive, you will lead the member engagement functions, ensuring accessible services and strong outcomes across the member lifecycle.

You will shape enterprise strategies, build trusted relationships with executives and external partners, and drive continuous improvement across the organisation. You will work within a public sector context, upholding governance, risk, and regulatory requirements while

Qualifications

• Experience developing customer/member strategies that improve engagement and outcomes.
• Proven ability to lead enterprise strategies that enhance member experience and growth.
• Strong governance, risk, and regulatory understanding in complex environments.

Responsibilities

• Lead Super SA's member engagement functions to deliver exceptional experiences.
• Ensure accurate, timely, and accessible services throughout the member lifecycle.
• Contribute to Super SA's strategic objectives and drive service excellence.
• Foster a culture of accountability, innovation and collaboration across teams.

Skills

Customer strategy

Member engagement

Stakeholder management

Governance

Leadership

Strategic thinking

Analytical capability

Education

Degree qualification

Job description

We are currently seeking applications for a Director, Member Engagement, to join Super SA at the Department of Treasury and Finance.

What We Offer

• Work that matters—impact that shapes South Australia’s future
• Flexible working arrangements that support life and career
• Salary packaging options
• Discounted gym membership
• Supportive learning & career development
• Employee Assistance Program for you and your family

Remuneration: SAES 1 – Executive classification

About Us

At the Department of Treasury and Finance (DTF), we’re building a world-class Treasury for South Australia – it’s about the people and the impact we create together.

We’re South Australia’s lead agency for economic, digital and financial policy outcomes. Our work touches every corner of the state, from enabling frontline services to driving digital transformation. And we do it all with one purpose: to make life better for the people who call South Australia home.

Operating within DTF, Super SA is the dedicated superannuation fund for South Australian public sector employees. As an exempt public sector superannuation fund, we operate within the broader Australian superannuation industry while retaining a clear public sector purpose and strong focus on member outcomes. For nearly 120 years, we have supported current and former public sector employees with trusted, member-focused superannuation services and guidance. Through our products, services, communications and retirement offerings, we help members make informed decisions and achieve greater confidence in their financial futures.

Our culture is one that welcomes all and embraces flexibility and diversity. We believe people are our most valuable asset, so we invest in the skills, knowledge and capability of our staff, helping our people grow while delivering meaningful outcomes for members and the South Australian community.

About The Opportunity

Reporting to the Chief Executive, Super SA, the Director, Member Engagement is a key member of the Executive Leadership Team and leads Super SA’s member engagement functions to deliver exceptional member experiences and drive meaningful engagement across the member lifecycle.

The Director is accountable for ensuring members receive accurate, timely and accessible services throughout their engagement with Super SA, while continuously improving member outcomes, service quality and organisational performance.

As a member of the Executive Leadership Team, the Director contributes to the delivery of Super SA's strategic objectives and fosters a strong culture of service excellence, continuous improvement and member advocacy.

About You

• Demonstrated experience developing and implementing customer, member or retirement-focused strategies that improve engagement, service outcomes and organisational performance, supported by strong stakeholder management, commercial judgement and governance expertise.
• A proven track record of developing and executing enterprise strategies that enhance member experience, strengthen brand and reputation, drive engagement and support sustainable growth.
• Demonstrated commitment to service excellence and member advocacy, with experience leading initiatives that improve service quality, accessibility and member outcomes.
• Strong commercial, strategic and analytical capability, with experience leveraging member insights, market intelligence and performance data to inform decision-making and deliver measurable outcomes.
• Exceptional stakeholder engagement and influencing skills, with a track record of building trusted relationships, aligning diverse perspectives and driving collaboration across executive, operational and external stakeholder groups.
• Demonstrated success in leading and developing high-performing teams and fostering a culture of accountability, innovation, continuous improvement and enterprise-wide collaboration.
• A strong understanding of governance, risk and regulatory requirements within complex and highly regulated environments, with a commitment to delivering compliant, member-focused outcomes.
• A degree qualification in a relevant discipline or demonstrated executive level experience.
• Demonstrated experience leading a safe, professional and inclusive workplace, upholding legislative and policy requirements and embedding practices that support a respectful and inclusive organisational culture.

Diversity & Inclusion

We welcome applicants from all backgrounds, identities and lived experiences. If you have accessibility needs or would like us to make any adjustments at any stage of the process — such as receiving interview questions in advance or accessing materials in alternative formats — please let us know. We’re happy to work with you to put the right supports in place.

Aboriginal Employment Program

Aboriginal and Torres Strait Islander applicants are encouraged, but not required, to join the SA Public Sector Aboriginal Employment Register. The register provides optional support and access to employment opportunities across the SA