Director, Identity and Digital Service Policy | Full-time Permanent

Australian Capital Territory; Canberra; Hybrid; AUD 180,000 - 240,000; Full time

Job summary

ACT Digital seeks a Director to lead whole-of-government policy for digital identity, verifiable credentials, the ACT Digital Account and related digital service reform. You will shape policy, governance, and practical frameworks to deliver trusted, secure and inclusive government services.

You will influence major decisions, coordinate across government, and engage with national forums while embracing flexible hybrid arrangements, primarily from home with some Civic and ACT locations.

Responsibilities

• Shape clear, evidence-based policy for digital identity and related services.
• Provide executive and Cabinet material to support informed decisions.
• Lead governance for emerging digital capabilities across government.
• Translate priorities into practical policy and technical frameworks.
• Collaborate across ACT Government to respond to policy issues and directions.

Job description

Director, Identity and Digital Service Policy
Full-time Permanent

Help shape the future of digital government in the ACT. ACT Digital is seeking an influential Director to lead whole-of-government policy for digital identity, verifiable credentials, the ACT Digital Account and related digital service reform. In this high-impact role, you will help create trusted, secure and inclusive services that make it simpler for people to interact with government.

About the Role

This is an opportunity to shape the future of digital government and lead work with lasting public impact. You will set policy direction and governance for emerging digital capabilities, translating government priorities and community needs into practical frameworks. With strong executive visibility, you will influence major decisions, navigate emerging issues and significant risks, supporting Territory representation in national forums, and bring partners together across government to deliver meaningful reform.

What We Are Looking For

You will be an accomplished and forward-thinking policy leader who brings sound judgement, strategic perspective and the ability to inspire confidence and collective action. You will be ready to:

• shape clear, evidence-based policy and provide compelling advice on complex issues
• produce high-quality executive, government and Cabinet material that supports confident decisions
• build trusted relationships and influence outcomes across organisational and jurisdictional boundaries
• engage and mobilise colleagues across ACT Government, drawing together the right expertise and capacity to respond to emerging policy issues and directions
• navigate ambiguity and translate policy, legislative and technical complexity into practical action.

Experience in digital identity, verifiable credentials or digital service policy, and an understanding of the associated privacy, assurance, legislative and technical frameworks, will position you strongly for success.

Join ACT Digital and work on reforms that matter to every Canberran. You will contribute to safer, more accessible and privacy-conscious services, influence work of Territory-wide and national significance, and collaborate with experienced leaders across government. The role offers genuine strategic influence, varied and challenging work, and flexible hybrid arrangements, primarily from home, with some work in Civic and across ACT Government locations.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Note: This is a temporary position available immediately until 4 February 2028, with the possibility of permanency.

A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.

This position is located in a workplace designated for activity-based working (ABW). Under ABW arrangements, officers will not have a designated workstation/desk.

Opportunities for flexible working options could include hybrid working, being a combination of working from home, designated office based and FlexiSpace working locations across the ACT, part-time hours, job-sharing, flexible start, and finish times.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal .