Director, Governance, Complaints & Enhanced Care

Optus; Melbourne; Híbrido; AUD 180.000 - 280.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working arrangements

Office campus facilities

Employee discounts

Parental leave up to 16 weeks

Wellbeing support services

Diversity and inclusion programs

Descripción de la vacante

Optus is seeking a Director, Governance Complaints & Enhanced Care to lead governance, risk, and assurance across our Compliance portfolio. The role focuses on delivering fair customer outcomes, regulatory readiness and high-quality board reporting.

Based in Australia with options across Melbourne or Sydney, it offers hybrid work and strong executive influence. You will drive risk oversight, ensure controls are robust, and provide insights on trends and systemic issues to senior leaders and the

Formación

• Significant experience in governance, risk, compliance, or assurance.
• Experience with regulatory affairs or complaints management.
• Ability to influence senior executives and prepare Board-level reporting.

Responsabilidades

• Lead and evolve governance frameworks, policies, controls and assurance processes across the Complaints & Enhanced Care portfolio.
• Drive governance forums and executive discussions, ensuring clear decision-making, accountability and timely action.
• Oversee risk profiles, assurance activities and remediation programs to address control gaps and emerging risks.
• Identify systemic issues and emerging customer trends, leading root-cause analysis and sustainable improvements.
• Lead responses to regulatory change, audits, reviews and assurance activities.
• Prepare executive and Board-level reporting, providing clear insights and recommendations to support strategic decisions.
• Champion initiatives that improve customer outcomes, strengthen controls and enhance complaint resolution performance.

Conocimientos

Governance frameworks

Risk management

Regulatory compliance

Board-level reporting

Stakeholder engagement

Strategic leadership

Descripción del empleo

Optus is seeking a Director, Governance Complaints & Enhanced Care to lead governance, risk, and assurance across our Compliance portfolio. The role focuses on delivering fair customer outcomes, regulatory readiness and high-quality board reporting.

Based in Australia with options across Melbourne or Sydney, it offers hybrid work and strong executive influence. You will drive risk oversight, ensure controls are robust, and provide insights on trends and systemic issues to senior leaders and the