Director, Governance & Complaints

Singtel; Melbourne; Vor Ort; AUD 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Competitive remuneration

Flexible working

Diversity & Inclusion programs

Zusammenfassung

Optus, a leading Australian telecommunications provider, seeks a Director of Governance Complaints & Enhanced Care to lead governance, risk, and assurance across the portfolio. This senior role drives regulatory readiness and provides executive insights on trends, customer impacts and systemic issues.

You will work with Legal, Risk, Compliance and Regulatory Affairs to ensure robust governance and future-focused practices, fostering fair customer outcomes.

Qualifikationen

• Experience designing and operating governance and assurance frameworks.
• Strong risk management and regulatory compliance expertise.
• Experience influencing senior executives and preparing Board-level reporting.

Aufgaben

• Establish and evolve governance frameworks, policies, controls and assurance processes across the portfolio.
• Drive governance forums and executive discussions with clear decision-making and accountability.
• Oversee risk profiles, assurance activities and remediation programs to address gaps.
• Identify systemic issues and lead root-cause analysis and improvements.
• Lead responses to regulatory change, audits and assurance activities.
• Prepare executive and Board-level reporting with insights and recommendations.

Kenntnisse

Governance leadership

Risk management

Regulatory compliance

Stakeholder engagement

Board reporting

Jobbeschreibung

Optus, a leading Australian telecommunications provider, seeks a Director of Governance Complaints & Enhanced Care to lead governance, risk, and assurance across the portfolio. This senior role drives regulatory readiness and provides executive insights on trends, customer impacts and systemic issues.

You will work with Legal, Risk, Compliance and Regulatory Affairs to ensure robust governance and future-focused practices, fostering fair customer outcomes.