Director, Concessions CARE Program

Department of Human Services SA; Adelaide; On-site; AUD 180,000 - 240,000; Full time

Job summary

Department of Human Services SA seeks an accomplished Director to lead the Concessions CARE Program, driving a major reform across South Australia and delivering a technology-enabled transformation for concession services.

Reporting to the Director, Concessions and Interpreting Services, you will set strategy, govern delivery, and manage a hybrid workforce of government staff, contractors and vendors, partnering with senior executives to achieve outcomes for communities.

Qualifications

• Significant experience leading large-scale business and technology transformation programs.
• Proven ability to influence senior stakeholders across government and external organisations.
• Strong commercial, governance and risk management capability.
• Experience leading multidisciplinary teams in complex environments.
• A track record of delivering strategic outcomes through collaboration, innovation and customer focus.

Responsibilities

• Define and lead the Concessions CARE Program, establishing strategic direction and delivery frameworks.
• Lead governance, accountability structures and delivery oversight.
• Manage a complex hybrid workforce of government staff, contractors and vendors.
• Deliver programme outcomes on time and within budget while managing risks and minimising disruption.
• Collaborate with senior executives across government, industry partners and technology vendors to achieve outcomes.

Skills

Stakeholder influence

Governance & risk management

Cross-functional leadership

Transformation programs

Customer focus

Education

Bachelor's degree in business administration / Project Management / Information Technology

Job description

Here at the Department of Human Services (DHS), we strive to deliver modern programs, services and policy that strengthen communities and enable South Australians to actively participate in community life. With people at the heart of what we do and a commitment to child safety, ageing well and supporting people with disability, we work to increase inclusion, independence and decision-making, and help our communities when it matters most.

About the Business

Our Finance, Digital and Customer Support Division oversees the department's budget and financial compliance responsibilities, its infrastructure and assets portfolio, as well as procurement and quality assurance functions, digital, data and technology and screening and financial transformation programs. They provide support and strategic advice across the department regarding a range of DHS goals, systems and processes.

About the Role

The Director, Concessions CARE Program is a pivotal executive leadership position within the Department of Human Services.

Reporting to the Director, Concessions and Interpreting Services, you will establish and lead a major reform program focused on redesigning how concession services are delivered across South Australia.

This role provides strategic leadership for the design, implementation and successful delivery of the Concessions CARE Program, including oversight of a significant technology-enabled transformation supporting ConcessionsSA.

Working closely with senior executives across government, industry partners, contractors and technology vendors, you will drive program outcomes that deliver lasting improvements for customers, service delivery and operational effectiveness.

Scope and Impact

Establish and lead the Concessions CARE Program, setting strategic direction, governance, accountabilities and delivery frameworks.

Lead a complex hybrid workforce comprising government employees, contractors, vendors and subject matter experts.

Deliver program outcomes on time and within budget while managing risks and minimising operational disruption.

Drive business transformation through agile delivery approaches, customer-centred design and the effective use of emerging technologies.

Build and maintain strategic relationships with senior executives across State and Commonwealth Government agencies and external partners.

Oversee significant financial, physical and human resources, ensuring strong governance, performance and value for money.

Manage the performance of contractors and third-party vendors to achieve agreed outcomes and service standards.

Ensure compliance with legislative requirements and SA Government ICT, privacy and security standards.

Design and implement a sustainable future-state operating model, ensuring capability, expertise and support arrangements are in place for ongoing service delivery.

What You’ll Bring

Significant experience leading large-scale business and technology transformation programs.

Proven ability to influence senior stakeholders across government and external organisations.

Strong commercial, governance and risk management capability.

Experience leading multidisciplinary teams in complex environments.

A track record of delivering strategic outcomes through collaboration, innovation and customer focus.

Lead one of DHS's most significant business and technology transformation initiatives, delivering lasting improvements for customers and communities across South Australia.

Work with influential leaders across State and Commonwealth Government, collaborating with senior executives, key contractors, and industry partners to deliver significant outcomes.

Make a strategic impact by providing high-level advice and building strong stakeholder partnerships that shape policy, decision-making, and program success.

To Apply You Must Have

Full working rights in Australia.

Ability to obtain a National Police Check and any other required screening.

Special Conditions

National Police Check required.

Some out of hours work may be required.

Some interstate and intrastate travel may be required.

Essential Qualifications

Incumbent should hold a bachelor's degree in business administration, Project Management, Information Technology or related discipline or relevant experience.

Hirer responsiveness Salary match Number of applicants

We’re committed to delivering modern programs, services and policy, which strengthen communities.

We’re looking for people with passion and integrity who are committed to make a difference, so South Australians thrive:

• Help people who may be disadvantaged, marginalised or in a vulnerable situation.
• Support people be informed, active participants in decision-making and local solutions.
• Increase opportunities for positive development of children and young people.
• Pursue the full participation of women in the state’s social and economic life.
• Engage with Aboriginal families and communities to connect them with access to meaningful services.

We’re committed to delivering modern programs, services and policy, which strengthen communities.

We’re looking for people with passion and integrity who are committed to make a difference, so South Australians thrive:

• Help people who may be disadvantaged, marginalised or in a vulnerable situation.
• Support people be informed, active participants in decision-making and local solutions.
• Increase opportunities for positive development of children and young people.
• Pursue the full participation of women in the state’s social and economic life.
• Engage with Aboriginal families and communities to connect them with access to meaningful services.

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