Director, Complaints & Privacy Ops — ANZ Transformation

Ing Hubs B.V. Turkiye; Sydney; Hybride; AUD 250 000 - 350 000; Plein temps

Avantages offerts par ce poste

Competitive base salary

Bonus incentives

Healthcare + retirement benefits

Hybrid/onsite/virtual flexibility

Parental leave

Résumé du poste

American Express in Sydney, NSW, is seeking a Director of Complaint Operations ANZ to lead a geographically dispersed team in handling customer complaints and privacy requests across the ANZ market. You will drive performance, productivity, and regulatory alignment while shaping the future of this critical function.

The role involves partnering with senior stakeholders, delivering consistent operational excellence, and guiding transformation initiatives to protect the customer experience across

Qualifications

• Significant experience leading operations, servicing, complaints or backoffice functions in a highly regulated environment.
• Proven ability to influence senior stakeholders and translate insights into priorities.
• Strong leadership across distributed teams and cultures in an international context.

Responsabilités

• Lead Complaints Backoffice Operations for the market, delivering strong customer and colleague outcomes.
• Build and inspire high-performing teams with an inclusive culture.
• Drive operational excellence and transformation, improving capacity and productivity.
• Own operational performance and governance with data-driven insights.
• Build trusted partnerships with senior stakeholders across the market and global organization.
• Serve as the face and voice of Complaints Operations in leadership forums.
• Represent Complaints Operations in regulatory and senior leadership forums.

Connaissances

Operations leadership

Regulatory experience

Stakeholder influence

Strategic communication

Description du poste

American Express in Sydney, NSW, is seeking a Director of Complaint Operations ANZ to lead a geographically dispersed team in handling customer complaints and privacy requests across the ANZ market. You will drive performance, productivity, and regulatory alignment while shaping the future of this critical function.

The role involves partnering with senior stakeholders, delivering consistent operational excellence, and guiding transformation initiatives to protect the customer experience across