Director, Change Management

Triple Zero; City of Melbourne; On-site; AUD 241,000 - 310,000; Full time

Job summary

Triple Zero Victoria is seeking a senior leader to establish and drive organisational change and readiness for the Next Gen CAD transformation. You will own the change strategy, readiness framework and adoption, collaborating with People & Culture, Communications, the PMO and operational leaders to ensure a safe transition without impacting 24/7 service delivery.

The role requires mobilising leaders, surfacing resistance, and managing change risk within a complex industrial environment, aligning

Qualifications

• Extensive senior leadership experience in large-scale, high-risk environments.
• Proven success leading change across mission-critical digital transformation programs.
• Ability to establish integrated change strategies and readiness frameworks.
• Strong stakeholder engagement and influencing capability.

Responsibilities

• Lead organisational change and readiness for TZV's Next Gen CAD transformation program.
• Develop change strategy, integrated readiness framework and adoption measures.
• Collaborate with People & Culture, Communications, PMO and operations leaders.
• Mobilise leaders, surface resistance and manage change risk to protect service continuity.

Skills

Senior leadership

Organisational change

Stakeholder engagement

Change strategy

Operational readiness

Job description

Select how often (in days) to receive an alert: Create Alert

• Reports to the Executive Director, Digital Transformation
• Remuneration: SES1 | $240,938 – $310,385 TRP
• Burwood East (TZV head office)

Triple Zero Victoria provides the critical link between the Victorian community and the state’s emergency services agencies. In 2024-25, Triple Zero Victoria (TZV) answered 3.09 million calls for assistance. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Ambulance Victoria (including non-emergency patient transport), Fire Rescue Victoria, the Country Fire Authority, Victoria Police and Victoria State Emergency Service.

Position Overview

You will establish and lead organisational change and readiness for TZV’s Next Gen CAD, $253 million transformation program, accountable for the change strategy, an integrated readiness framework, change impact assessment and adoption — working closely with People & Culture, Communications, the PMO and operational leaders. This role is about demonstrable operational readiness, not change activity for its own sake: mobilising leaders, surfacing resistance and material change risk early, and supporting a safe transition without compromising service continuity in a complex, high-consequence 24/7 environment, with a real understanding of the industrial context.

This is not simply a technology program. Success depends on integrating technical delivery with operations, workforce readiness and capability, change, and commercial and vendor performance, and ultimately transitioning into sustainable operational capability.

Your Experience and Attributes

• Extensive senior leadership experience in leading organisational change and readiness within large-scale, high-risk operating environments, including those with complex industrial relations arrangements.
• Proven success in leading change of comparable scale across mission-critical digital transformation programs.
• Demonstrated capability in establishing integrated change strategies, readiness frameworks and adoption measures.
• Strong understanding of operational readiness in environments where service continuity and workforce competency are critical.
• Outstanding stakeholder engagement and influencing capability, with the confidence to provide constructive challenge.

Queries close: 5pm AEDT Monday 26th October 2026 | Applications close: 5pm AEDT Wednesday 28th October 2026

Peter William Partners has been exclusively retained by Triple Zero Victoria for this search; unsolicited applications will be redirected and managed via this campaign. Applicants must be an Australian Citizen, Permanent Resident or hold a valid working visa.