AI Solutions Consulting Director, ANZ

Genesys-; Sydney; Hybrid; AUD 250,000 - 350,000; Full time

Job summary

Genesys ANZ is seeking a Director of Solutions Consulting to lead and grow a high‑performing team. You will provide strategic and technical leadership, set a clear vision, and execute go‑to‑market plans with Sales leadership to accelerate growth and deliver exceptional value to customers and partners.

You will translate AI, CCaaS and digital experiences into compelling use cases, coach managers, recruit talent, and collaborate with Product and Engineering to shape the roadmap.

Qualifications

• Bachelor’s degree in a relevant technical field; advanced degree preferred.
• 10+ years of experience in Solutions Consulting, Technical Sales or related leadership roles.
• Proven ability to build and manage high-performing teams.
• Deep understanding of AI, CCaaS, Customer & Employee Experience, and Digital domains.
• Demonstrated success in scaling SaaS, CX, AI or Enterprise Software businesses within the region.
• Exceptional communication and data‑driven storytelling skills, able to articulate complex concepts to diverse audiences.
• Strategic thinker with strong problem‑solving and innovation mindset.
• Highly collaborative, working effectively across Sales, Customer Success, Product, and Engineering.
• Results‑oriented, with a focus on measurable impact and performance improvement.
• Proficient in relevant enterprise software and tools.
• Proven ability to lead through change and drive transformation in complex, matrixed organizations.

Responsibilities

• Lead, coach, recruit and retain a team of high performing Solution Consultants, fostering a culture of excellence, continuous learning, and customer obsession.
• Partner with Sales and regional leadership to define and execute go‑to‑market strategies that align with business priorities and accelerate growth.
• Guide the team as trusted advisors, providing technical expertise and solution insight throughout the sales cycle to deliver value‑driven customer outcomes through consultative engagement, solution design, and value‑based storytelling.
• Build the technical, commercial and AI capability of the team, ensuring Solution Consultants can confidently engage customers on emerging technologies and translate them into relevant use cases and business outcomes.
• Ensure customer alignment by helping the team design tailored, data‑driven solutions that address specific business challenges and priorities.
• Strengthen relationships with key customers, partners, and the broader technology ecosystem, representing Genesys as a thought leader at customer engagements, industry events, and conferences.
• Promote continuous improvement, optimising processes, tools, and best practices to enhance team efficiency, impact, and alignment with global standards.
• Champion innovation, partnering with Product Management and Engineering to provide actionable, data‑driven insights on customer needs, market trends, and product evolution.
• Monitor and report on key team performance metrics, sales enablement outcomes, and the business impact of Solution Consulting to executive leadership.
• Drive consistent overachievement of revenue targets.
• Engage at an executive level in larger deals, ensuring long‑term success and strategic alignment.
• Stay ahead of market trends and emerging technologies, ensuring the team maintains strong domain expertise and a competitive advantage.

Skills

Leadership

Strategic thinking

Data-driven storytelling

Cross-functional collaboration

SaaS sales

AI knowledge

Enterprise software

Education

Bachelor's degree in a relevant technical field

Advanced degree preferred

Job description

Genesys ANZ is seeking a Director of Solutions Consulting to lead and grow a high‑performing team. You will provide strategic and technical leadership, set a clear vision, and execute go‑to‑market plans with Sales leadership to accelerate growth and deliver exceptional value to customers and partners.

You will translate AI, CCaaS and digital experiences into compelling use cases, coach managers, recruit talent, and collaborate with Product and Engineering to shape the roadmap.