Direct Care Coordinator

Baptcare; City of Devonport; Hybrid; AUD 38,000 - 76,000; Part time

Benefits offered by this job

Hybrid work model

Salary packaging benefits

Job summary

BaptistCare in Tasmania is seeking a Direct Care Coordinator on a 12-month contract (part time) to lead rostering for frontline staff. The role is based in Tasmania with a hybrid setup, combining office days with work-from-home options.

You will coordinate shifts, liaise with care teams and external providers, and ensure service delivery aligns with customer needs and workforce skills.

Qualifications

• Experience coordinating rosters for frontline staff in a care setting.
• Strong organisational and problem-solving abilities.
• Ability to engage with customers and staff calmly and effectively.

Responsibilities

• Develop, manage and deliver optimised rosters for frontline staff.
• Be the first point of contact for Direct Care delivery staff and external providers.
• Rostering staff considering customer requirements, staff skills, cost and efficiency.

Skills

Rostering

Staff coordination

Customer engagement

Problem solving

Organisational skills

Tools

Kronos (UKG)

Alayacare

HumanForce

Job description

Direct Care Coordinator

• 12-month contract - Part Time (4 days)
• Based in Tasmania
• Hybrid work environment, 3 Days in Office
• Rostering Role coordinating shifts for our front-line staff

ABOUT BAPTISTCARE

BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.

We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.

That’s what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.

BaptistCare – Inspired by Jesus to champion care for all.

The Role:

Our Direct Care Coordinators develop, manage, and deliver optimised rosters for our workforce:

• First point of contact for Direct Care delivery staff, service brokerage providers and external agencies
• Provide timely and customised support to our aged care customers
• Rostering staff whilst considering customers unique service requirements and staff skills sets, operational efficiency and cost effectiveness

For You:

• A competitive salary $38.34599 - $75771.68, plus access to the tax benefits of salary packaging up to $18,550 and novated leasing
• You'll work within a supportive team of rostering and administrative professionals
• Great salary packaging option up to $18,500 per annum.
• Most importantly, you will be part of a wonderful team who want to help you expand your skills and grow your career.
• Hybrid- Work from Home and from or our Office.

Skills and Experience:

• A positive can-do attitude with ability to engage with a range of customers and staff
• Demonstrated rostering capabilities (in aged care advantageous)
• Lateral thinking and problem-solving skills
• Exceptional organisational skills and attention to detail
• Rostering systems Kronos (UKG), Alayacare, HumanForce or other rostering systems
  In Home Rostering knowledge highly regarded.
• Knowledge of the SCHADS award - desirable but not essential

Applicants must have the right to work in Australia.

The successful applicant will be required to undergo a National Criminal History check and a medical assessment.

BaptistCare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.