Digital Workplace M365 Solutions Engineer

People First Bank; Sydney; Hybrid; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Hybrid working arrangements

Discounts on banking, health insurance

Training support and project growth

Competitive leave benefits

Wellbeing and EAP programs

Volunteer opportunities and community"

Peer recognition program

Job summary

People First Bank is seeking a Digital Workplace M365 Solutions Engineer to design, implement and support secure, modern Microsoft 365 services. You will own Exchange Online, Teams, SharePoint Online, OneDrive and Copilot, working with Cyber Security, Architecture and Service Management to keep the environment secure, compliant and highly available.

You will bring deep M365 engineering expertise, governance, automation and strong stakeholder engagement to deliver reliable, scalable collaboration

Qualifications

• Extensive experience with Microsoft 365 platform services in an enterprise environment.
• Hands-on expertise across Exchange Online, SharePoint Online, OneDrive, Teams, Entra ID, Copilot and Purview.
• Strong knowledge of M365 security, compliance, information protection, retention and governance.
• Proven ability to use PowerShell and automation for admin tasks and changes.

Responsibilities

• Design, implement and continually improve M365 services including Teams, SharePoint Online and Copilot.
• Own operation, governance and continual improvement of M365 platform services.
• Monitor service health and troubleshoot complex incidents across connectivity and performance.
• Implement security and compliance controls (Conditional Access, DLP, retention, identity).
• Deliver platform changes with automation to improve efficiency and user adoption.
• Manage evergreen changes, testing, rollout and stakeholder communication.
• Collaborate with Architecture, Cyber Security and business teams to meet requirements.
• Maintain clear technical documentation and report service health and priorities.

Skills

Microsoft 365 engineering

Exchange Online

SharePoint Online

OneDrive

Teams/Teams Calling

Intune

Entra ID integrations

Security/compliance controls

PowerShell/Automation

Incident/problem/change management

Communication/stakeholder engagement

Education

Bachelor's degree in IT/Engineering/CS

Tools

Microsoft 365 admin centres

Monitoring/auditing tools

Job description

Digital Workplace M365 Solutions Engineer

Our Enterprise Platforms team plays an important role in delivering a modern, efficient and connected workplace experience for our people. The team is responsible for delivering evergreen technology infrastructure platforms and services that are scalable, secure and fit for purpose.

About the role

We’re looking for an experienced Digital Workplace M365 Solution Engineer to design, implement and support secure, reliable and modern Microsoft 365 services across People First Bank.
You’ll take ownership of key M365 platforms including Exchange Online, Microsoft Teams and Teams Calling, SharePoint Online, OneDrive, Intune, Microsoft Entra ID, Microsoft Purview and Copilot. You’ll engineer solutions, manage configuration and access, resolve complex technical issues, automate repeatable activities and continually improve the digital workplace experience.
Working closely with Cyber Security, Architecture, Service Management, business teams and delivery partners, you’ll ensure our M365 environment remains secure, available, compliant and aligned with enterprise standards and evolving business needs.

Key responsibilities

In this role, you will:

• Design, implement and continually improve Microsoft 365 services, including Teams and Teams Calling, SharePoint Online, OneDrive, Exchange Online and Copilot agentic services.
• Own the operation, governance and continual improvement of M365 platform services and associated collaboration capabilities.
• Monitor service health and troubleshoot complex incidents involving connectivity, performance, integration and platform services.
• Implement and maintain security and compliance controls including Conditional Access, Data Loss Prevention, retention, information protection, identity and access controls.
• Deliver approved platform changes and use PowerShell and automation to simplify routine administration and improve efficiency.
• Manage Microsoft 365 evergreen changes by assessing impacts, coordinating testing and rollout, and supporting user adoption.
• Partner with Architecture, Cyber Security, Risk, Workplace, Service Management and business stakeholders to ensure solutions meet security, risk, compliance and operational requirements.
• Maintain clear technical documentation and communicate service health, risks, changes and improvement priorities to stakeholders.

About you

You’ll bring strong Microsoft 365 engineering expertise together with the ability to take ownership of enterprise services and work effectively across technical and business teams.

Ideally, you will have:

• Extensive experience on Microsoft 365 platform services within an enterprise environment.
• Deep technical knowledge across Exchange Online, SharePoint Online, OneDrive, Teams, Microsoft Entra ID integrations, Copilot and Microsoft Purview.
• Hands‑on experience with M365 security, compliance, information protection, retention, identity, access management and governance controls.
• Experience using Microsoft 365 admin centres, service health, reporting, audit and monitoring capabilities.
• Strong hands‑on capability with PowerShell, automation, lifecycle management, collaboration governance and M365 evergreen change management.
• Demonstrated experience managing incidents, problems, changes, risks and ongoing service improvements.
• Strong communication, stakeholder engagement and service ownership skills.
• A relevant degree in Information Technology, Engineering, Computer Science or a related discipline. Current Microsoft certifications across M365, security, compliance, identity, Teams or messaging will be highly regarded.

Why you’ll love working with us:

People First Bank – our new brand – says exactly what we’re all about: people. We’re committed to supporting and growing our team and creating an outstanding work environment.

You’ll have access to financial and lifestyle benefits to support your success and individuality:

• Flexibility and hybrid working arrangements.
• Extend your salary with discounts on banking, health insurance, and shopping across Australia.
• Advance your career with training, study support, and project opportunities.
• Competitive leave benefits that empower employees to take time for themselves and loved ones.
• Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors’ program.
• Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives.
• Be recognised for your contributions through our peer-driven recognition program.
  

A bit about People First Bank:

In March 2023, People’s Choice and Heritage Bank merged to form Heritage and People’s Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.

We have over 700,000 customers and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contact centre and branches across five states.

With a vision ‘To deliver positive change through banking’, People First Bank serves customers and contributes to the community, while offering an inclusive, flexible work environment. We’re big enough to make an impact; but agile enough to influence and do interesting work.

Our diversity makes us stronger

People First Bank acknowledges the Traditional Custodians of Country throughout Australia and pays respect to Elders past and present. We are committed to fostering a diverse, inclusive and culturally safe workplace where everyone feels valued, respected and able to thrive. We welcome applications from Aboriginal and Torres Strait Islander peoples and people of all backgrounds, identities and lived experiences. We welcome requests for reasonable adjustments to ensure all candidates can participate fairly and confidently in our selection process.