Digital Support Engineer for Employee Experience

Zinfra PTY Ltd.; Sydney; In loco; AUD 75.000 - 110.000; Tempo pieno

Descrizione del lavoro

Jemena is seeking a Digital Support Specialist to enhance the digital employee experience across offices and regional sites. You will provide advanced technical support for hardware, software, and Microsoft environments while driving proactive improvements and knowledge sharing.

You will work hands-on across sites with on-call duties and some interstate travel, mentoring Level 1 and 2 technicians and helping shape how colleagues work with technology.

Competenze

• Advanced end-user technical support in enterprise environments.
• Strong knowledge of Microsoft ecosystems (on-prem and Azure) is a plus.
• Experience mentoring or guiding others is desirable.

Mansioni

• Provide advanced technical support across hardware, software, and networking.
• Improve device performance and user experience using feedback and analytics.
• Act as on-site liaison between end-users and Digital teams; contribute to incident response.
• Create clear documentation and training materials for teams.
• Participate in on-call roster and root-cause analysis for learning.

Conoscenze

End-user support

Documentation

Collaboration

Mentoring

Networking basics

Strumenti

Microsoft 365/Azure

MDM solutions

Descrizione del lavoro

Jemena is seeking a Digital Support Specialist to enhance the digital employee experience across offices and regional sites. You will provide advanced technical support for hardware, software, and Microsoft environments while driving proactive improvements and knowledge sharing.

You will work hands-on across sites with on-call duties and some interstate travel, mentoring Level 1 and 2 technicians and helping shape how colleagues work with technology.