Digital Shelf CSM ANZ — Drive Online Growth

NielsenIQ; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NIQ is seeking a Customer Success Manager, Digital Shelf ANZ to partner with leading FMCG brands across Australia and New Zealand. You will turn Digital Shelf data into action, improving online execution and linking performance to commercial outcomes.

You will onboard clients, build roadmaps, and collaborate with Product, Data, Sales and regional teams to drive adoption and value while exploring AI-enabled shopping innovations.

Qualifications

• Experience in customer success or account management in a digital/retail context.
• Experience managing FMCG or retail brand clients.
• Strong analytical skills turning data into commercial insights.
• Confident presenting to senior clients across stakeholder groups.
• Interest in e-commerce, technology and AI.

Responsibilities

• Build strong relationships across e-commerce, sales, category, marketing and digital teams.
• Understand client priorities and develop clear success plans.
• Help clients optimize performance across availability, search, content, retail media, pricing and promotions, and ratings and reviews.
• Connect Digital Shelf execution with sales performance to identify lost sales and growth opportunities.
• Turn complex data into clear, actionable recommendations.
• Lead regular client reviews focused on performance, opportunities and next actions.
• Lead onboarding and ongoing enablement to drive strong platform adoption.
• Build client roadmaps aligned to key commercial priorities.
• Act as the voice of the client internally, working with Product, Data, Sales and regional teams.
• Maintain clear account and stakeholder plans to support long-term client value.
• Help clients understand how AI and emerging technologies are changing online shopping.
• Partner with product/tech on AI and conversational commerce capabilities.
• Help clients understand share of conversation and discoverability within AI-driven shopping experiences.
• Own retention and renewal planning across your portfolio.
• Identify expansion opportunities across additional capabilities, retailers, markets and use cases.
• Partner with commercial teams to support growth across the ANZ Digital Shelf business.

Skills

Customer success

Account management

E-commerce

Category management

Digital analytics

Client services

Stakeholder management

Job description

NIQ is seeking a Customer Success Manager, Digital Shelf ANZ to partner with leading FMCG brands across Australia and New Zealand. You will turn Digital Shelf data into action, improving online execution and linking performance to commercial outcomes.

You will onboard clients, build roadmaps, and collaborate with Product, Data, Sales and regional teams to drive adoption and value while exploring AI-enabled shopping innovations.