Digital Service Representative

Department of Customer Service; Sydney, Georges River; On-site; AUD 39,000 - 55,000; Full time

Benefits offered by this job

Personal development

Health and well-being programs

Job summary

Department of Customer Service in NSW is seeking casual Digital Service Representatives to support customers across Sydney locations, with shifts offered on an as-needed basis in a casual pool.

As a frontline representative, you’ll deliver fast, friendly service using digital tools, handle varied enquiries, and maintain confidentiality while supporting your team and community.

Qualifications

• Strong customer service mindset and clear, confident communication.
• Confidence using multiple systems and digital tools.
• High attention to detail and the ability to manage varied and complex enquiries.
• A commitment to handling personal and confidential information appropriately.
• A collaborative approach and willingness to support your team.

Responsibilities

• Deliver fast, friendly, and high-quality service to customers.
• Support customers in a fast-paced, face-to-face environment and provide accurate information.
• Assist and direct customers to appropriate services and digital tools.
• Maintain confidentiality and handle personal information responsibly.
• Contribute to a positive team environment and flexible rostering.

Skills

Customer service mindset

Clear communication

System navigation

Attention to detail

Confidentiality

Team player

Job description

Digital Service Representative, Sydney South Casual Pool Hourly rate: $34.22 + casual loading

Employment Type: Casual | SNSW Grade 2/3

Locations: B Botany, Engadine, Hurstville, Miranda, Rockdale, Roselands

This recruitment campaign may be used to fill immediate vacancies and/or create a talent pool for these locations and surrounding areas

About the Opportunity

Are you looking for a role where every interaction makes someone’s day a little easier? As a Casual Digital Service Representative with Service NSW, you’ll help deliver fast, friendly, and high-quality service to customers across our local communities.

This is a casual position, which means hours will vary, and shifts are offered on an as‑needed basis, depending on operational requirements. This means there is no guarantee of ongoing or regular work. Casual roles may be short‑term, involve varying shifts within centre operating hours, and include periods with no assigned shifts.

Flexibility and adaptability are essential for success in casual roles.

About you

You’re someone who genuinely enjoys helping people. You bring warmth, patience, and professionalism to every interaction - even in challenging situations. You’re comfortable supporting customers in a fast‑paced, face‑to‑face environment and take pride in providing accurate, respectful service. If you enjoy problem solving and being a trusted point of contact for your community, we’d love to hear from you.

What You’ll Bring

• A strong customer service mindset and clear, confident communication skills
• Confidence using multiple systems and digital tools
• High attention to detail and the ability to manage varied and complex enquiries
• A commitment to handling personal and confidential information appropriately
• A collaborative approach and willingness to support your team

Your Impact

As the welcoming face of our Service Centres, you’ll make a meaningful difference every day. Your energy, empathy, and teamwork will help customers feel supported and confident, and your contribution will play an important role in delivering trusted government services to the community.

Closing Date: Friday 25th September 2026 at 9.59am

Further Information

For enquiries relating to recruitment please contact Joy Lethieullier via [e-mail]

About Service NSW

Service NSW makes it easier to access government services for people and businesses across NSW.

At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first‑class customer experience to all citizens and businesses across NSW.

Operating hours: In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is required to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays.

The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours.

Part‑time – minimum 14 hours per week - (Monday to Friday) Full‑time – 70 hours per fortnight

Hours are also subject to change based on the needs of the business.

What we offer

• Personal development – excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities.
• Access to health and well‑being programs – Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available

Service NSW uses multi‑staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check.

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

For more information, please visit

Information on some of the different types of disabilities.

Information on adjustments available for the recruitment process.