Digital Performance Manager

Endeavour; Brisbane; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid working

Full-time permanent position

Salary packaging benefits

Ongoing learning and development

Purpose-led work with social impact

Job summary

Endeavour Foundation is seeking a seasoned Digital Performance Manager to shape and execute our digital strategy across paid media, SEO, CRO and CRM. You will lead a seven-person digital team and collaborate with marketing, tech and business stakeholders to deliver measurable growth and exceptional digital experiences.

You will drive customer acquisition, engagement and retention while optimizing campaigns, personalisation and omnichannel programs.

Qualifications

• 7+ years in senior digital marketing or digital performance leadership roles.
• Proven experience leading teams and delivering customer acquisition and growth targets.
• Strong expertise in lead generation, CRO and client experience.
• Experience managing both B2B and B2C digital marketing programs.
• Demonstrated success developing and implementing new processes that improve collaboration, operational efficiency and business outcomes.
• Continuous improvement mindset with track record of driving measurable performance improvements.
• Experience building high-performing teams and fostering a culture of optimisation, innovation and accountability.
• Strong leadership skills with ability to engage, motivate and develop teams through growth and change.

Responsibilities

• Lead digital strategy across paid media, SEO, websites, marketing automation, email marketing and social media.
• Drive lead generation and customer acquisition performance.
• Improve website conversion rates and customer journeys through CRO practices.
• Develop personalisation, automation and omnichannel engagement programs.
• Manage digital marketing budgets and optimise ROI/ROAS; deliver data-driven insights to senior stakeholders.
• Lead website experience, UX and digital optimisation initiatives.
• Manage agency relationships and vendor performance.
• Coach, mentor and develop a high-performing digital team.
• Champion innovation, experimentation and continuous improvement across digital channels.

Skills

Digital leadership

Lead generation

CRO

Team leadership

Stakeholder management

Campaign measurement

Analytics

UX understanding

Budget management

Tools

HubSpot CMS

HubSpot Marketing Hub

Salesforce CRM

GA4

BigQuery

SQL

Job description

Lead Digital Growth. Transform Customer Experiences. Drive Meaningful Impact.

At Endeavour Foundation, we're using digital innovation to help more people with disability to discover, access and engage with services that make possibilities a reality.

We're looking for an experienced Digital Performance Manager to lead our digital strategy, drive customer acquisition and lead generation, and create seamless client experiences across every digital touchpoint. This is a senior leadership opportunity for someone who combines commercial acumen, digital expertise and a passion for continuous improvement.

Reporting to the Head of Marketing, you'll lead a high-performing team responsible for paid media, SEO, CRO, website optimisation, UX, marketing automation, personalisation, social media and digital analytics. You'll be accountable for delivering measurable growth while ensuring every digital interaction creates value for our clients, customers and stakeholders.

You'll also play a key role in shaping how the team works. Beyond digital performance, you'll drive improvements in processes, ways of working and cross-functional collaboration to increase efficiency, strengthen outcomes and support a culture of ongoing optimisation. As a leader, you'll inspire and develop your team, creating an environment where people feel engaged, empowered and motivated to continuously improve.

If you're an ambitious digital leader who thrives on transforming customer experiences, using data to solve problems and building high-performing teams, we'd love to hear from you.

Why join us?

At Endeavour Foundation, you'll have the opportunity to apply your skills to work that makes a real difference while continuing to grow your career.

We Offer

• Hybrid working arrangement with 3 days per week in our Cannon Hill Support Centre and 2 days working from home
• Full-time permanent position
• Salary packaging benefits that can increase your take-home pay
• Ongoing learning and development opportunities
• Purpose-led work with a strong social impact

About The Role

You will be responsible for developing and delivering digital strategies that drive customer acquisition, engagement, retention and growth across multiple brands and business areas.

You'll oversee a team of seven digital professionals and work closely with marketing, brand, technology and business stakeholders to deliver exceptional digital experiences and measurable business outcomes.

Key Responsibilities Include

• Leading digital strategy across paid media, SEO, websites, marketing automation, email marketing and social media
• Driving lead generation and customer acquisition performance
• Improving website conversion rates and customer journeys through strong CRO practices
• Developing personalisation, automation and omnichannel engagement programs
• Managing digital marketing budgets and optimising ROI and return on ad spend Delivering data-driven insights, reporting and recommendations to senior stakeholders
• Leading website experience, UX and digital optimisation initiatives
• Managing agency relationships and vendor performance
• Coaching, mentoring and developing a high-performing digital team
• Championing innovation, experimentation and continuous improvement across digital channels

About You

You are a commercially minded digital leader who combines strategic thinking with hands-on execution. You are passionate about using data, technology and customer insights to deliver measurable results.

You'll Bring

• 7+ years' experience in senior digital marketing or digital performance leadership roles
• Proven experience leading teams and delivering customer acquisition and growth targets
• Strong expertise in lead generation, conversion rate optimisation (CRO) and client experience
• Experience managing both B2B and B2C digital marketing programs
• Demonstrated success developing and implementing new processes that improve collaboration, operational efficiency and business outcomes
• A continuous improvement mindset, with a track record of identifying opportunities, challenging the status quo and driving measurable performance improvements
• Experience building high-performing teams and fostering a culture of optimisation, innovation and accountability
• Strong leadership skills with the ability to engage, motivate and develop teams through periods of growth and change
• Expertise in campaign measurement, attribution, reporting and optimisation Strong stakeholder management and communication skills
• Experience presenting insights and recommendations to senior leaders

Highly Desirable

• Experience with HubSpot CMS and HubSpot Marketing Hub
• Salesforce CRM experience
• Website personalisation and marketing automation experience
• Strong understanding of UX, client journey optimisation and digital customer experience
• Experience managing enterprise websites and CMS platforms
• GA4 and advanced analytics experience
• Exposure to BigQuery and SQL

About Endeavour Foundation

For more than 75 years, Endeavour Foundation has supported people with disability to live, learn, work and flourish according to their own interests and choices.

Our purpose is simple: Make possibilities a reality.

If you're an experienced digital leader who wants to combine growth marketing, innovation and purpose, we'd love to hear from you.