Digital Performance & Experience Analyst

Telstra; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Telstra is seeking a Digital Success Analyst to drive improvements in digital performance, customer experience and operational efficiency through data-led insights and measurement. You will analyse customer behaviour, develop KPI frameworks and dashboards, and partner with cross‑functional teams to optimise digital experiences and containment outcomes as Telstra undergoes its digital transformation.

The role requires strong analytical skills, stakeholder engagement, and experience with analytics

Qualifications

• Experience in digital analytics, business performance, or digital optimisation.
• Experience with KPI frameworks, dashboards and reporting.
• Ability to analyse customer journeys and drive improvements.
• Strong stakeholder management and communication skills.

Responsibilities

• Analyse digital performance and customer journeys to uncover insights.
• Develop and maintain KPI frameworks and dashboards.
• Identify friction points and advise on self-service improvements.
• Collaborate with cross-functional teams to improve engagement and containment.
• Influence stakeholders with data-driven recommendations.
• Monitor performance against OKRs and ensure measurable outcomes.

Skills

Digital analytics

Customer insights

Digital optimisation

KPI dashboards

Tools

Power BI

Tableau

SQL

Excel

Adobe Analytics

Google Analytics

Azure Data Factory

AWS Redshift

Job description

Telstra is seeking a Digital Success Analyst to drive improvements in digital performance, customer experience and operational efficiency through data-led insights and measurement. You will analyse customer behaviour, develop KPI frameworks and dashboards, and partner with cross‑functional teams to optimise digital experiences and containment outcomes as Telstra undergoes its digital transformation.

The role requires strong analytical skills, stakeholder engagement, and experience with analytics