Digital Officer

DevelopmentWA; Western Australia; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working

Hybrid work

Sustainability commitment

Modern offices

End-of-trip facilities

Volunteer opportunities

Social club

Job summary

DevelopmentWA is seeking a Digital Officer to join the Brand and Engagement team on a 12-month fixed-term basis. You will support the implementation and operation of marketing technology, data quality, and digital platforms to improve how the organisation connects and operates.

You will work with stakeholders, ICT teams and suppliers to deliver digital solutions, run testing, and produce reports and insights to support decision-making.

Qualifications

• Experience managing marketing tech stacks and digital platforms.
• Proven ability to configure and support CMS, CRM and analytics systems.
• Knowledge of HTML/CSS; familiarity with JavaScript, SEO and web analytics.
• Ability to analyse data from multiple sources and report findings.
• Strong communication and coordination with stakeholders and suppliers.

Responsibilities

• Administer and support marketing technology and digital platforms including CMS/CRM.
• Troubleshoot system, data and workflow issues and coordinate resolutions.
• Support digital system implementations, releases and handovers.
• Document requirements with stakeholders and coordinate with ICT and suppliers.
• Assist with data cleansing, mapping, migration and testing.
• Monitor performance and prepare dashboards and reports.

Skills

Marketing tech experience

CRM platforms

HTML/CSS

Data analysis

Stakeholder engagement

Education

Bachelor's degree in IT/IS or related field

Tools

CMS

SEO tools

Analytics tools

Job description

Digital Officer

12-month fixed-term opportunity

Are you a digitally savvy professional who enjoys working across marketing technology, systems, data and digital platforms to improve how organisations connect, communicate and operate?

DevelopmentWA is looking for a Digital Officer to join our Brand and Engagement team on a 12-month fixed-term basis.

Working closely with the Digital Delivery Manager, you’ll support the implementation, integration, enhancement and day-to-day operation of DevelopmentWA’s marketing technology and digital platforms. You’ll also play an important role in improving data quality, supporting business testing and system enhancements, coordinate supplier-delivered solutions and analyse digital performance

What you'll be doing

In this varied role, you will:

• Undertake functional administration, configuration and operational support for assigned marketing technology and digital platforms, including websites and CMS, CRM and stakeholder-engagement systems, email and campaign platforms, social and media channels, and analytics and reporting tools.
• Investigate and resolve functional system, workflow, configuration and data issues.
• Support the business and functional aspects of digital-system implementations, integrations, enhancements and releases, including requirements, acceptance criteria, business testing, release readiness, operational handover and transition into ongoing support.
• Work with business stakeholders, ICT teams and suppliers to understand business needs, document functional requirements and coordinate practical solutions.
• Support data cleansing, mapping, migration, validation and reconciliation, together with business testing and user acceptance testing, including identifying and documenting data-quality issues, defects and outcomes.
• Monitor website, CRM, campaign and digital channel performance and prepare reports, dashboards, visualisations and evidence-based insights.
• Coordinate with ICT, digital platform suppliers, agencies and implementation partners on requirements, deliverables, testing, releases, support documentation, operational handover, issues and improvements.
• Research emerging martech systems, platform capabilities, integrations and opportunities for continuous improvement.

About you

We’re looking for someone who can confidently work across the functional, technical and analytical sides of marketing technology and digital delivery.

You’ll bring:

• Experience administering, configuring and supporting websites, content management systems, CRM platforms or comparable digital business systems.
• A practical working knowledge of HTML and CSS and understanding of JavaScript, along with knowledge of SEO, structured content, metadata, web analytics, accessibility and digital content standards.
• Experience supporting digital system implementations, integrations, enhancements and operational handovers, including functional requirements, business testing, release readiness and coordinate supplier-delivered solutions.
• An understanding of modern digital-platform development, integration, release and hosting arrangements, with the ability to support testing and coordinate technical resolution with ICT and suppliers.
• Strong analytical skills, with the ability to work with data from multiple sources and identify data quality issues.
• Experience with data cleansing, mapping, migration, and reconciliation, together with business testing and user acceptance testing.
• The ability to work effectively with business stakeholders, ICT teams, suppliers and agencies.
• Experience preparing reports, dashboards, data visualisations and evidence-based analysis.
• Strong communication, organisation and coordination skills, with excellent attention to detail.
• Experience in an organisation with similar values and ethics to DevelopmentWA is highly desirable. DevelopmentWA’s culture is based on a set of values that include a personal commitment to:

Brilliance – Alliance – Courage – Integrity

Experience with Simply Stakeholders or a comparable stakeholder-management or digital engagement platform would be advantageous.

Qualifications

A relevant tertiary qualification in information systems, data analytics, web technologies, or a related discipline, and/or equivalent demonstrated experience in digital-platform administration and delivery.

Desirable professional development:

• CMS, CRM, analytics or digital-marketing platform training;
• SEO and analytics certification;
• Data-quality or data-visualisation training;
• Privacy and records-management awareness;
• SaaS administration and cybersecurity awareness;
• Project coordination or Agile delivery training; and
• Responsible AI awareness.

Why join DevelopmentWA?

This is a great opportunity to spend 12 months working across a broad digital environment, contributing to system improvements, digital projects and the ongoing enhancement of platforms that support the organisation.

If you enjoy solving problems, improving digital experiences and turning business needs into practical digital solutions, we’d love to hear from you.

You will enjoy benefits including:

• Flexible working arrangements, including hybrid work.
• An organisation committed to sustainability.
• Contemporary offices at Mia Yellagonga Tower 2 with views across Kings Park and the Swan River.
• End-of-trip facilities.
• An active social club and paid volunteering opportunities.

Are you ready to help shape our State’s future?