Digital Manager

Cover-More; Sydney; Hybrid; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Hybrid work model

Annual and personal/volunteer/parental

Job summary

Zurich Cover-More is a leading travel insurer protecting millions of travellers worldwide. We’re expanding our digital teams to optimise the purchase journey across web and mobile, using analytics, experimentation and customer insights to drive growth.

As part of a global digital specialists group, you’ll partner with Product and Technology, build business cases and measure outcomes against commercial goals. We offer a hybrid work model with 3 days in the office and 2 days at home after training.

Qualifications

• Experience in digital growth, eCommerce, digital product management or conversion optimisation.
• Strong analytical skills with a data-driven approach to decision making.
• Experience leading experimentation and continuous improvement initiatives.
• Strong commercial acumen and stakeholder management.
• Experience in insurance, financial services, travel or regulated industries.

Responsibilities

• Drive digital growth strategies to improve conversion, revenue and outcomes.
• Lead customer journey optimisation across web and mobile.
• Design and execute A/B testing and experimentation programs.
• Use analytics and insights to identify opportunities and inform decisions.
• Partner with Product and Technology to deliver digital initiatives.
• Build business cases and measure outcomes against commercial objectives.
• Support AI-driven capabilities including search and personalisation.
• Engage and influence stakeholders across teams.

Skills

Digital growth

Ecommerce

Product management

Conversion optimisation

Analytical skills

Stakeholder management

Regulated industries

Job description

Job Description

At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.

Where will your career take you next? Let’s find out together.

Drive profitable digital growth across a leading distribution brand, helping customers seamlessly move through the purchase journey while improving conversion, retention and lifetime value.

You’ll own an evidence-led optimisation program, using analytics, experimentation, customer insights and commercial data to identify opportunities, validate improvements and deliver measurable results.

• Drive digital growth strategies that improve conversion, revenue and customer outcomes
• Lead customer journey optimisation across web and mobile channels
• Design and execute A/B testing and experimentation programs
• Use analytics and customer insights to identify opportunities and inform decisions
• Partner with Product and Technology teams to deliver digital initiatives
• Build business cases and measure outcomes against commercial objectives
• Support AI-driven capabilities including search, personalisation and digital discovery
• Engage and influence stakeholders and collaborate across teams.

What skills and experience you’ll bring on this journey:

• Experience in digital growth, eCommerce, digital product management or conversion optimisation
• Strong analytical skills and a data-driven approach to decision making
• Experience leading experimentation and continuous improvement initiatives
• Strong commercial acumen and stakeholder management skills
• Ability to translate complex problems into practical solutions
• Experience within insurance, financial services, travel or another regulated industry is highly regarded.

Why you’ll love working with us!

We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking.

We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey.

Job flexibility

We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home, after an initial training period.

Career growth

This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.

Take the time you need, for you and your community

We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

Travel and work with us.

We believe your career should take you places – literally. At Zurich Cover-More, we support your professional journey and your passion for travel with complimentary travel insurance. So go ahead, start planning your next adventure today!

Diversity and inclusion

We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who we’re looking for.