Digital Heritage & Operations Lead

Digital Preservation Coalition; Liverpool; On-site; AUD 80,048 - 100,060; Full time

Job summary

A prominent UK university is seeking a Digital Heritage and Operations Manager to lead the development of digital services. This role involves managing user-centred services, overseeing digitisation projects, and collaborating with various stakeholders, including academic colleagues and community groups. The ideal candidate will have a strong background in digital preservation and excellent customer service skills. This position offers the opportunity to shape how digital collections are accessed and utilized, creating lasting impacts in heritage services.

Qualifications

• Proven experience in user-centred service delivery.
• Strong understanding of digital preservation techniques.
• Ability to curate digital content for access and reuse.

Responsibilities

• Run innovative user-centred services including digitisation and reading room.
• Lead on scheduling digitisation priorities and project content preparation.
• Monitor usage of collections and promote them through online channels.

Skills

User-centred service delivery

Digital preservation

Project management

Customer service excellence

Collaborative working

Education

Degree or equivalent qualification

Job description

• Vacancy for Digital Heritage and Operations Manager at University of Liverpool

Vacancy for Digital Heritage and Operations Manager at University of Liverpool

10 March 2023

Liverpool

Full-Time

We have ambitions to move from being a largely analogue collection to offering comprehensive and innovative digital services in collaboration with University services, faculties, external cultural partners and community groups. We will do this through virtual reading rooms, digitisation, digital preservation, discovery and reuse platforms; developing digital scholarship as a core element of our heritage offer and broadening audiences. We are addressing legacies of colonialism and bias in collecting practices, taking an anti-racist stance and working in close cooperation and collaboration with communities in the region. This is an exciting time to join a growing team, creating new partnerships for the co-production and co-curation of knowledge across the City Region and looking outwards to develop relationships internationally.

We are seeking to appoint a highly skilled and motivated individual to join the LMG Heritage Services Team as the Digital Heritage and Operations Manager. Reporting to the Head of Special Collections and Archives, you will be responsible for running innovative user-centred services, including the reading room, digitisation studio and our digital heritage lab online platform. As part of a small, growing team, you will be responsible for collections and imaging assistants, setting work priorities and evaluating impact. You will lead on the identification and scheduling of digitisation priorities, preparing content (physically and intellectually) for projects in liaison with the wider team. You will curate digital content for access and reuse in the online platform, coordinating with archivists, librarians and curators to inform storytelling and package content to serve specific uses. You will keep abreast of platform developments, liaising with suppliers and experimenting with innovative tools to support digital scholarship and digital preservation. You will work with learning development and academic liaison colleagues to ensure collections and digital skills are embedded in teaching. You will monitor usage of collections and work with communications colleagues to promote and raise the profile of collections online for specific audiences. You will participate in public engagement activities and be the main point of contact for various groups and researchers. You will work with an ethos of customer service excellence and continuous improvement, driving services forward and developing a broader user base for collections in our physical and virtual spaces. You should have a degree (or equivalent qualification or relevant professional experience).