Hybrid Digital Operations Specialist (24‑Month Fixed Term)

Sydney Water; Parramatta; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive Compensation

Hybrid Work Environment

24/7 Wellbeing Support

Novated Leasing

Job summary

Sydney Water is seeking a Digital Experience Specialist for a 24-month fixed-term role based in Parramatta. You will deliver and operate digital site support services across multiple locations, ensuring service levels, resilience and secure operations in line with policy and frameworks.

The role emphasizes collaboration with Digital teams, external providers and stakeholders to monitor, report performance and drive continuous improvement.

Qualifications

• Minimum 5 years' experience in Information Technology.
• Minimum 3 years' experience in delivery, implementation and operation of digital operations services.
• Technical expertise in operating and maintaining site services.
• Technical knowledge and/or experience in site technologies and the digital operations experience.
• Working knowledge of Enabling Infrastructure technologies, Information, Integration, Platform and Software technologies, and Digital Resilience.
• Demonstrated experience working with quality frameworks.

Responsibilities

• Deliver, securely operate, monitor, maintain and manage digital site support services across all sites ensuring service levels, availability, capacity, and resilience.
• Collaborate with all Digital teams and relevant frameworks to provide information on digital site support services supporting delivery, development, and continuous improvement of future foundation services.
• Work with external service providers to operate and implement the day-to-day maintenance and monitoring of all digital site support systems and services, informing the functional lead of any risks, issues, and performance impacts.
• Collaborate and deliver information to monitor and maintain digital site support services reports and processes.
• Contribute to operational performance metrics and dashboards for all Sydney Water digital operations services.
• Ensure adherence to Sydney Water policy, process, and frameworks.
• Ensure risks and issues are identified and reported on a continual basis to the function lead, ensuring customer focused delivery.

Skills

Digital ops

Communication

Stakeholder mgmt

Problem solving

Team collaboration

Site technologies

Education

Bachelor's degree in Information Technology or Computer Science

Job description

Sydney Water is seeking a Digital Experience Specialist for a 24-month fixed-term role based in Parramatta. You will deliver and operate digital site support services across multiple locations, ensuring service levels, resilience and secure operations in line with policy and frameworks.

The role emphasizes collaboration with Digital teams, external providers and stakeholders to monitor, report performance and drive continuous improvement.