Compassionate Clinic Office Assistant - Patient Care

Fresenius Medical Care AG; Newcastle; On-site; AUD 55,000 - 70,000; Full time

Job summary

Fresenius Medical Care in Newcastle, NSW is seeking an Office Patient Assistant to provide reception and secretarial support for patients and staff. You will assist nursing staff with non-clinical tasks and manage daily administrative duties in a busy dialysis clinic environment.

The role emphasizes compassionate patient care, accurate records, and efficient office operations. Previous experience in healthcare or clinic administration is preferred, with strong communication and teamwork skills

Qualifications

• 2 years’ experience in a similar role.
• Knowledge of Infection Control / Hygiene principles.
• Understanding of Work Health and Safety responsibilities.
• Experience with office administration and multitasking.
• Ability to liaise with patients and families with empathy.

Responsibilities

• Answer the switchboard in a courteous and professional manner.
• Liaise with patients and their families.
• Perform general clerical tasks: filing, minute taking, agenda creation.
• Manage petty cash and reconcile expenses.
• Order and maintain general office supplies and stock.
• Coordinate patient transport and bookings.
• Support quality improvement activities.
• Handle patient enquiries and holiday arrangements.

Skills

Communication skills

Interpersonal skills

Infection control

Workplace safety

Quality improvement

Filing/admin tasks

Teamwork

Job description

Fresenius Medical Care in Newcastle, NSW is seeking an Office Patient Assistant to provide reception and secretarial support for patients and staff. You will assist nursing staff with non-clinical tasks and manage daily administrative duties in a busy dialysis clinic environment.

The role emphasizes compassionate patient care, accurate records, and efficient office operations. Previous experience in healthcare or clinic administration is preferred, with strong communication and teamwork skills