Development Services Support Officer

Bayside City Council; Melbourne; Hybrid; AUD 71,000 - 86,000; Full time

Benefits offered by this job

Hybrid work arrangements

Generous leave provisions

Staff wellbeing programs

Learning and development opportunities

Job summary

Bayside City Council is seeking a motivated Support Officer to join the Development Services Support Team in Sandringham, Melbourne, with hybrid work from home options. This permanent full-time role supports Planning, Building and Environmental Health teams, driving efficiency for customers and internal processes.

Mandatory criteria include strong customer service, organisation, and the ability to handle multiple tasks while processing development-related requests.

Qualifications

• Experience providing high standard customer service
• Ability to manage multiple tasks and stay organised
• Experience processing development and other customer service requests

Responsibilities

• Support the technical functions of the Planning, Building and Environmental Health Teams
• Optimise efficiency through continuous improvement for internal and external customers

Skills

Customer service

Organised

Multitasking

Teamwork

Word processing

Spreadsheets

Records management

Tools

Records management

Job description

Employment Status: Permanent, full time
Days & Hours of Work: Monday - Friday, totalling38 hours per week
Competitive Salary: Band 4 -$78,351.61 p.a.+ 12% superannuation
Location: Corporate Centre in Sandringham, with the flexibility to work from home

About Us:

We are a passionate organisation, connected in our shared goal to be ‘sector leading’ in all that we do for the community and each other. Home to over 100,000 residents, Bayside City Council's enduring purpose is building extraordinary places, thriving communities, and better futures.

Bayside City Council is an equal-opportunity employer committed to providing an accessible and safe working environment that embraces and values child safety, diversity, and inclusion.

We want everyone to be as proud of what we are achieving – and excited about our future – as we are, and we are committed to working together to achieve this.

About the Role:

Bayside City Council is seeking a motivated and skilled Support Officer to join our Development Services Support Team. Reporting to the Senior Team Leader Development Services Support, you will be responsible for:

• Supporting the technical functions of the Planning, Building and Environmental Health Teams
• Optimising efficiency through continuous improvement for internal and external customers

Key Selection Criteria:

To be successful in this role, you will bring the following skills and competencies:

• An interest in playing a key role in maintaining and improving the liveability and environment of Bayside
• Demonstrated ability to provide a very high standard of customer service
• Ability to work on a number of activities simultaneously and be organised
• Demonstrated ability to support the processing of applications for development and/or other types of customer service requests
• Demonstrated ability to use word processing, spreadsheets, as well as records management tools
• Demonstrated ability to contribute effectively to a team environment
• Relevant practical work experience

Mandatory pre-employment requirements:

• Be willing to undergo and complete a satisfactory criminal history check
• Provide or obtain an employment-based Working with Children check

What we can offer you in return:

• A work life/balance through flexible and hybrid working arrangements
• Generous leave provisions, including accrued time off, parental leave, three days of wellbeing leave per year, cultural and ceremonial leave, gender affirmation leave, plus the ability to purchase up to four weeks additional leave per year
• Dedicated Staff Wellbeing programs, events and gym membership discounts
• Learning and development opportunities so our people can grow and thrive
• A parkland surrounded office that is only short 500m stroll to the beach
• Free onsite staff parking plus hybrid vehicles that employees can book for work related travel

If you are ready to be part of our incredible organisation, and you think this role is the right fit for you, then we look forward to finding out more about you and what you would bring to this role.

Please note - Shortlisting will commence prior to the closing date so we encourage you to submit your application as soon as possible.

If you would like to learn more about this opportunity or have any question, please contact Steven Mallett, Senior Team Leader Development Services Support on 039599 4361 or via email ********@bayside.vic.gov.au

Bayside City Council prides itself on its values of Respect Each Other, Own It, Work Together and Find Better Ways.

Bayside City Council proudly acknowledges the Bunurong People of the Kulin Nation as the Traditional Owners and Custodians of this land, and we pay our respects to their Elders, past, present and emerging as well as all Aboriginal or Torres Strait Islander community members with us today.

We are an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment. We actively encourage applicants with Aboriginal and Torres Strait Islander heritage, people living with disability, LGBTIQA+ people and people from culturally diverse backgrounds to apply for this opportunity.