Despatch Coordinator - Afternoon Shift

Linfox; City of Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

12 weeks parental leave

Job summary

BevChain is hiring a Despatch Coordinator to support afternoon transport operations, coordinating driver activities and stakeholder communications. You will monitor deliveries and handle enquiries, ensuring timely, safe service delivery.

Based in Eagle Farm, QLD, this full-time role requires strong organisational skills, problem-solving ability and experience with CRM tools and MS Office within a fast-paced logistics environment.

Qualifications

• Experience coordinating transport operations and driver activity.
• Strong organisational and administrative skills.
• Good knowledge of Chain of Responsibility (CoR) policies.

Responsibilities

• Coordinate daily afternoon transport operations and driver activities.
• Act as the main contact for drivers, customers and internal stakeholders.
• Manage transport enquiries, escalations and service issues.
• Monitor delivery progress and provide operational updates.
• Complete end-of-day closeout activities and reporting.
• Maintain records via CRM and transport systems.

Skills

Driver coordination

CRM usage

Transport operations

Problem solving

Communication

Administrative skills

Excel

Microsoft Office

CoR knowledge

Team player

Tools

CRM systems

Excel

Microsoft Office

Job description

Job no: 763593
Work type: Full time
Location: Eagle Farm - QLD - Australia
Applications close:

Here at BevChain, a wholly-owned subsidiary of Linfox, we are leaders in beverage supply chain solutions. As industry specialists, we partner with major customers, including some of Australia’s top beer, wine, spirits, and non-alcoholic beverage brands. Our mission is to provide our customers with a competitive advantage through industry leading innovations in safety, sustainability and efficiency. Linfox is Asia Pacific's largest privately owned logistics business, and BevChain benefits from Linfox’s extensive scale, resources and logistics network. Create a career to be proud of. Expect all this and more when you join us at BevChain.

What does the job look like?

BevChain is seeking a Despatch Coordinator to support afternoon transport operations, ensuring freight moves safely, efficiently, and on time. Working closely with drivers, customers, dispatch, and site teams, you'll coordinate bookings, allocate work, monitor delivery progress, manage enquiries, and maintain compliance with Chain of Responsibility requirements. This role is ideal for a highly organised professional who thrives in a fast-paced environment. Monday to Friday, 12:00pm to 8:00pm. Key areas:

• Coordinate daily afternoon transport operations and driver activities.
• Act as the key contact for drivers, customers, and internal stakeholders.
• Manage transport-related enquiries, escalations, and service issues.
• Monitor delivery progress and communicate operational updates.
• Complete end-of-day closeout activities, including emails, Teams communications, and incident reporting.
• Maintain operational records and customer communications through CRM and transport systems.
• Strong problem-solving skills and ability to make decisions in a fast-paced environment.
• Self-motivated with the ability to work independently and take ownership.
• Confident communicating with drivers, customers, and site teams.
• Strong administrative and computer skills, including basic Excel and Microsoft Office proficiency.
• Flexible to occasionally start earlier or finish later to support operational requirement.

Are you the one?

You are an organised transport professional who thrives in a fast-paced environment, coordinating drivers, solving problems and ensuring safe, on-time service delivery and can demonstrate:

• Maintain and reinforce high safety standards, ensuring all activities are completed safely and in accordance with company requirements.
• Able to make sound decisions and prioritise tasks in a fast-paced environment.
• Confidently liaise with drivers, customers and site stakeholders with clear instructions, timely updates and respond professionally to enquiries and operational issues.
• Be proactive and self-driven and motivated
• Team player
• Strong understanding of CoR policies and procedures.

What's in it for me?

• 12 weeks paid parental leave and return to work bonus for eligible employees
• Career development opportunities and mentoring programs
• Access to a range of benefits across dining and adventure, travel and health and well-being
• The chance to work in a high-performing team where your contributions truly make an impact

At Linfox, we focus on providing an inclusive and diverse workplace where our people can perform at their best. We welcome and encourage applications from people of all backgrounds, identities and perspectives; with people of diverse genders, ages, religions, abilities, sexual orientations and cultures (including Aboriginal and Torres Strait Islander peoples) encouraged to apply.

We kindly request no unsolicited resumes or approaches from Recruitment Agencies. Linfox is not responsible for any fees related to unsolicited resumes.

Further information

You will be required to meet BevChain's employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.