Configuration Technician I

Denali Advanced Integration; Redmond; Presencial; AUD 55.000 - 65.000; Jornada completa

Descripción de la vacante

3MD Inc. seeks a Configuration Technician I to deliver quality technology services across PCs, mobile devices, and OS platforms. You will learn from colleagues and grow in a technol ogy-focused role within a professional office setting.

The role emphasizes accurate work tracking, asset tagging, and basic hardware troubleshooting, with opportunities to expand knowledge in Windows, iOS, Android, and MDM tools.

Formación

• High School Diploma; AA IT degree preferred.
• 2 years IT experience.
• Experience with Windows OS and mobile devices.
• Proficient in Outlook, Word and Excel.
• English communication skills.

Responsabilidades

• Configure and deploy PCs and mobile devices.
• Use Windows OS and MS Office.
• Navigate folder and file structures.
• Rename systems.
• Administer Mobile Device Management (MDM) solutions.
• Use endpoint management solutions.
• Basic hardware knowledge and troubleshooting.
• Record and track work: asset tagging, scanning, marking complete, and separation.

Conocimientos

Windows OS

Mobile devices

Outlook

Word

Excel

Apple OSX

CMD line

Independent work

Attention to detail

English communication

Educación

AA IT degree

High School Diploma

A+ Certification

Descripción del empleo

Summary Of Position

The Configuration Technician I is responsible for the quality delivery of a multitude of technology-related services. The Configuration Technician I will have an understanding and interest in general computer hardware and software as well as mobile device technology. This position requires initiative and drive to get the job done right and ability to learn from their fellow employees as well as a wish to grow their career and expertise in the technology field are also strongly desired.

Summary Of Position

The Configuration Technician I is responsible for the quality delivery of a multitude of technology-related services. The Configuration Technician I will have an understanding and interest in general computer hardware and software as well as mobile device technology. This position requires initiative and drive to get the job done right and ability to learn from their fellow employees as well as a wish to grow their career and expertise in the technology field are also strongly desired.

Essential Functions

• Configuration and deployment of PC's and mobile devices
• Use and navigation of Windows OS and MS Office
• Navigation of folder and file structure
• Renaming of system(s)
• Use and navigation of Windows Mobile OS, Apple iOS, and Android OS Administration of Mobile Device Management (MDM) solutions
• Use of endpoint management solutions
• Basic hardware knowledge and troubleshooting a plus
• IT Terminology
• Accurately record and track work as it is being done up to and including:
• Item being asset tagged
• Scanning items into electronic media
• Marking items as complete
• Keeping completed items separate from those being worked on

Competencies

• Ensures Accountability
• Tech Savvy
• Communicates Effectively
• Drives Results
• Customer Focus
• Resourcefulness
• Values Differences
• Decision Quality
• Self-development
• Plans and Prioritizes

Work Environment

This position is based in a professional office setting and regularly utilizes workplace technology, including computers, smartphones, multifunction printers, cloud-based filing systems, and collaboration tools.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine, and printer. Frequently moves boxes with equipment weighing up to 30lbs across the building and/or to other offsite buildings for various project needs.

• Lift up to 30lbs. on a regular, continuous basis
• Lift up to 75lbs. unassisted occasionally
• Lift up to 200lbs. with assistance
• Handle a wide range of motion, often repetitive bending over or twisting

Required Education And Experience

• High School Diploma Degree
• 2 Years of Experience

Qualifications

• An AA degree in an IT related field strongly preferred
• An A+ Certification is desired but not required
• Technical Skills Working knowledge of Windows OS
• Working knowledge of mobile devices
• High proficiency in Outlook, Word, and Excel required
• Working knowledge of Apple OSX preferred
• Some CMD line experience preferred Written and Verbal Skills
• Must be able to communicate clearly, in English, verbally and electronically (written email)
• Ability to work independently with minimal supervision
• Attention to Detail
• Must be able to accurately record and track work as it is being done up to and including:
• Item being asset tagged
• Scanning items into electronic media
• Marking items as complete
• Keeping completed items separate from those being worked on

AAP/EEO Statement

3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status or any other category that is protected by applicable law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.