Desktop Support Officer - Education

Centorrino Technologies; Kew; On-site; AUD 60,000 - 80,000; Full time

Job summary

Centorrino Technologies is seeking a dedicated Desktop Support Officer to join our embedded education team in Kew. This permanent, on-site role focuses on delivering high-quality, hands-on technical support for Macs, PCs, tablets, servers, and network infrastructure within the Education Sector.

You'll work with specialist teams for server/network management, foster collaboration across departments, and ensure documentation is always current while maintaining excellent customer service and

Qualifications

• A passion for providing exceptional customer service and helping people fix technical issues.
• Effective communication when troubleshooting issues and explaining solutions clearly.
• Willingness to learn new technology solutions and concepts.
• Positive attitude with a can-do mindset and collaborative approach.

Responsibilities

• Ensure smooth day-to-day operations of customers' environments.
• Be personable with end-users and build a friendly rapport with customers.
• Collaborate with colleagues to improve processes and efficiency.
• Seek feedback and continuously improve performance.
• Own day-to-day technology issues and engage with external vendors as needed.
• Document and keep procedures up to date.
• Collaborate with peers across teams for successful customer outcomes.

Skills

Customer service

Troubleshooting

Communication

Team collaboration

Adaptability

Tools

macOS

Windows

Tablet devices

Servers

Job description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionateDesktop Support Officerto join our embedded education team inKew.

In thispermanent embeddedrole, you will play a crucial role in delivering high-quality,onsite technical support to our customers within the Education Sector.You will engage with a diverse range of technologies, including both Macs and PCs, tablet devices, serversystems, network infrastructure, and voice platforms, while coordinating with specialist teams for server and network management. Your role will be key in fostering a collaborative environment and driving exceptional customer experiences.

What You'll Do:

• Ensure the smooth day to day operations of the customers operations.
• Be personable with end-users developing a friendly bond with customers.
• Collaborate with your colleagues to determine any processes that require improvement or can be handled more efficiently.
• Seek customer feedback on your performance and take an active approach in attempting to continuously improve these results.
• Identify problems or requests which don't have an existing process and collaborate with your peers to develop and implement one.
• Ensure documentation and procedures are always up to date.
• Take ownership of day-to-day technology issues and deal with external 3rd party organisations.
• Collaborate with your peers in other teams across our business to ensure a successful outcome for the customer.

What You'll Bring:

• A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices.
• A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors.
• Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures.
• A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues.
• Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders.
• Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances.

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.

Note: A validVulnerablePeople /Working with Children Check (WWCC) and Police Check are required.