Desktop Support Engineer

Brennan; City of Melbourne; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Training and certification bonuses

Culture Awards

Daredevils trip

Vibrant social activities

Discounted hardware and software

Learning and development environment

Job summary

Brennan is seeking a dynamic, customer-facing Managed Services Consultant L1 in Melbourne. You will provide on-site and remote 1st-level support to Managed Services clients, with on-site presence at least 85% of the time.

The role requires broad IT infrastructure knowledge, good ITIL process understanding, and strong communication skills to deliver exceptional customer service.

Qualifications

• 2+ years in IT support or similar role.
• Experience with Office365 and Windows OS.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to work across teams and manage client expectations.
• Industry certifications advantageous.
• Experience installing and managing peripheral devices.

Responsibilities

• Provide L1 IT support for service delivery teams and client issues.
• Offer onsite client support in Melbourne for service delivery teams.
• Proactively manage client IT environments and perform root-cause analysis.
• Take ownership of assigned clients to ensure top-tier service.
• Maintain and administer desktops, Office, and Windows server basics, liaising with vendors.

Skills

2+ years IT experience

Office suite (Office365)

Analytical and problem solving

Verbal and written communication

Team collaboration

Industry certifications

Peripheral device installation

User account maintenance

Desktop and end-user support

On-site service delivery

Tools

Windows OS

Job description

Brennan. Where true performance thrives.
At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.
It’s a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.
Why join Brennan
True performance for our customers starts with a true belief in our people.
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It\u2019s why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.
True rewards
In addition to competitive remuneration, Brennan offers extensive benefits, including:

• Training and certification bonuses
• Culture Awards that recognise excellence
• Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
• Vibrant, fun social activities
• Discounted hardware and software
• An environment that embraces learning and development

The Role
As part of our continued growth, Brennan is seeking a dynamic, energetic and customer-facing Managed Services Consultant L1 in Melbourne. As a key member of the Managed Services team, you will be providing onsite and remote 1st-level support to our Managed Services clients. This role requires the candidate to be on-site at least 85% of the time.
The role requires a reasonable degree of technical skill across a broad range of areas in IT infrastructure and a good understanding of ITIL processes.
Your Day-to-day Responsibilities

• Provide L1 support for service delivery teams and resolve technical issues
• Provide onsite support at client locations on behalf of service delivery teams and resolve technical issues
• Proactively managing our client\'s IT environments
• Conducting problem management to ensure the root cause of issues is addressed
• Take ownership of your assigned clients, and ensure we deliver excellence in customer service
• Maintain and administer systems, which includes Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support. Also includes end user support and liaising with 3rd party vendors as needed.
• Maintain effective communications with your clients
  

What skills and experience we are looking for:

• Minimum of 2 years IT experience
• Reasonable experience in common business applications, especially Microsoft Office suite of products Including Office365
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Proven ability to work within and across teams
• Industry based certifications
• Installation and management of peripheral devices
• User account maintenance
• Desktop and End User Support
• Ability to service on Site Contracted Requirements

Brennan is an equal opportunity employer.