Desktop Support

Axiom Technologies; Darwin; On-site; AUD 50,000 - 70,000; Full time

Job summary

Axiom Technologies is seeking an IT Support professional to handle end-user computing tasks, covering Windows and Apple OS, printers, and hardware. You will install software, troubleshoot issues, and deliver superb customer service in a dynamic environment.

The role includes supporting a range of devices, from PCs to mobile devices, using SCCM and Active Directory, with an emphasis on security and confidentiality. Freshers and IT students welcome to apply.

Qualifications

• Excellent end-user computing skills.
• Good knowledge of infrastructure support.
• Strong analytical and problem-solving capabilities
• Well-organized and extremely detail-oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

Responsibilities

• Handle OS and peripheral troubleshooting across Windows and Apple environments.
• Deploy and install software and OS updates; familiarity with deployment tools like SCCM.
• Provide printer and hardware support; assist with PC/Laptop hardware issues.
• Deliver excellent customer service and effective communication with end users.
• Collaborate with IT team to manage time and resources in high-profile situations.

Job description

• Handling Different PC Operating Systems ( Windows 7/8 and 10)

Desired Experience:

• Computer OS/Peripherals troubleshooting
• Handling Different PC Operating Systems ( Windows 7/8 and 10)
• Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
• Basic knowledge of SOE and group policies
• Printer support
• Good knowledge of MS Office tools installation & troubleshooting
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Personal Attributes:

• Excellent End-user computing skills.
• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities
• Well-organized and extremely detail-oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

In-depth knowledge of:

• Windows OS (e.g. XP, Vista, Windows 7, 10)
• Microsoft Office applications
• PC/Laptop hardware
• PC/Laptop peripherals, including printers
• Mobile devices

Basic knowledge of:

• Active Directory
• Exchange
• Apple OS
• SCCM

IT Qualifications

At least two of the following:

• PC/Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in the desktop area
• Microsoft Office Specialist (MOS) Certification

Experience in a similar role

• 1 year of relevant experience.
• Freshers and IT Students are also Welcome.