Desktop Quality Coordinator

Connect Sydney; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

Service Stream in Melbourne is seeking a motivated Desktop Quality Coordinator to support our Quality team. This role offers early-career professionals the chance to learn how quality standards are applied in real-world telecommunications operations.

You will review documents, perform desktop quality checks, identify trends, assist with reports, and maintain quality records, collaborating with internal teams and using Excel to analyze data.

Qualifications

• Strong attention to detail and the ability to work accurately with large volumes of information.
• Good analytical and problem-solving skills.
• Intermediate to advanced Microsoft Excel skills.
• Strong organisational skills and the ability to manage multiple tasks.
• Clear written and verbal communication skills.
• A willingness to learn and develop new skills.
• A positive attitude and a continuous improvement mindset.

Responsibilities

• Reviewing completed work and documentation to ensure quality requirements have been met.
• Conducting desktop-based quality checks and audits using established processes and guidelines.
• Identifying trends, inconsistencies or areas for improvement and escalating findings where required.
• Assisting with the preparation of quality reports and audit outcomes.
• Maintaining accurate records and quality documentation.
• Working with internal teams to support quality improvements and resolve issues.
• Using Microsoft Excel and other systems to analyse information and track performance.

Skills

Attention to detail

Analytical skills

Excel

Organisation

Communication

Willingness to learn

Continuous improvement

Tools

Microsoft Excel

Job description

Primary Location VIC - Melbourne - 655 Collins St

Job Description Summary

We are looking for a motivated and detail-oriented Desktop Quality Coordinator to support our Quality team.

This is an excellent opportunity for someone early in their career who enjoys working with data, problem solving and learning how quality standards are applied in a real-world operational environment.

About the Role

Desktop Quality Coordinator Start your career in Quality and Telecommunications Join Service Stream's Telecommunications team and build valuable skills in quality, compliance and operational excellence within a national organisation. We are looking for a motivated and detail-oriented Desktop Quality Coordinator to support our Quality team. This is an excellent opportunity for someone early in their career who enjoys working with data, problem solving and learning how quality standards are applied in a real-world operational environment. Working alongside experienced professionals, you'll receive training and support while helping to review completed works, identify trends and contribute to continuous improvement initiatives across our national operations. If you're looking to develop a career in quality, compliance, administration, business support or telecommunications, we'd love to hear from you.

What you'll be doing

In this role, you'll learn how quality processes support the successful delivery of telecommunications projects and services.

• Reviewing completed work and documentation to ensure quality requirements have been met
• Conducting desktop-based quality checks and audits using established processes and guidelines
• Identifying trends, inconsistencies or areas for improvement and escalating findings where required
• Assisting with the preparation of quality reports and audit outcomes
• Maintaining accurate records and quality documentation
• Working with internal teams to support quality improvements and resolve issues
• Using Microsoft Excel and other systems to analyse information and track performance

About you

We're looking for someone who is eager to learn, has a strong eye for detail and enjoys working with information and processes. You may be a recent graduate, an administrator looking to take the next step in your career, or someone with experience in customer service, coordination, compliance or data-focused roles.

To be successful, you'll have:

• Strong attention to detail and the ability to work accurately with large volumes of information
• Good analytical and problem-solving skills
• Intermediate to advanced Microsoft Excel skills
• Strong organisational skills and the ability to manage multiple tasks
• Clear written and verbal communication skills
• A willingness to learn and develop new skills
• A positive attitude and a continuous improvement mindset

Previous experience that could be valuable

While not essential, experience in any of the following areas would be beneficial:

• Administration or coordination roles
• Data entry, reporting or document management
• Quality, compliance or audit support activities
• Customer service or stakeholder-facing positions
• Construction, utilities, telecommunications or service delivery environments

Why join Service Stream?

At Service Stream, we're One Team. We believe in investing in our people and providing opportunities to learn, grow and build rewarding careers. Our values guide everything we do:

• Safety – We care about the safety of our people, customers and communities
• Delivery – We are reliable and deliver on our commitments
• People – We are inclusive, respectful and support each other
• Accountability – We take ownership of the results we deliver

Build your future with us This is an exciting opportunity to gain hands-on experience in quality and telecommunications while working in a supportive team environment. Whether you're looking to begin your career in quality, compliance or operations, this role offers a strong foundation for future growth and development.

Service Stream, together with its subsidiaries and affiliates, is a leading national service provider to develop and operate Australia's essential communications, energy and water networks in the telecommunications and utilities industries. We specialise in the design, construction and maintenance of new and existing networks, and deliver end-to-end engineering and asset management solutions on behalf of our blue chip client base.