Senior Service Design & Process Improvement Lead

Chandler Macleod Group; Canberra; Presencial; AUD 96.000 - 126.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

ASAP start (pending Federal Police)

12-month assignment with potential ext

Location: Nationwide

Daily rate + Super

Descripción de la vacante

Chandler Macleod Group is recruiting a Process Improvement Specialist for a Federal Government agency to lead complex business improvement initiatives across a large operating environment in Australia. The role emphasizes mapping current processes, analysing data, and designing practical solutions to enhance service delivery and customer outcomes.

You will collaborate with service designers, business analysts, project teams, and stakeholders to shape future processes and support continuous

Formación

• Experience in service design, customer experience, or human-centred design.
• Experience conducting time and motion studies.
• Experience within government, health, disability, insurance, or other large service delivery organisations.
• Lean, Six Sigma, Agile, Continuous Improvement, or Business Process Management experience.
• Experience working on transformation or organisational change programs.

Responsabilidades

• Analyse and map current business processes and customer journeys.
• Identify inefficiencies, risks, bottlenecks, and opportunities for improvement.
• Facilitate workshops and stakeholder engagement sessions to gather insights and requirements.
• Conduct operational analysis, including time and motion studies and process reviews.
• Collect, interpret, and analyse data from a variety of sources to support decision-making.
• Develop recommendations to improve business processes, customer experiences, and operational performance.
• Collaborate with service designers, business analysts, project teams, and business stakeholders to design and deliver effective solutions.
• Support testing and evaluation activities to measure the effectiveness of process improvements.
• Contribute to continuous improvement initiatives and maintain improvement backlogs.
• Provide guidance and coaching to team members on process improvement methods and best practices.

Conocimientos

Service design

Customer experience

Human-centred design

Descripción del empleo

Chandler Macleod Group is recruiting a Process Improvement Specialist for a Federal Government agency to lead complex business improvement initiatives across a large operating environment in Australia. The role emphasizes mapping current processes, analysing data, and designing practical solutions to enhance service delivery and customer outcomes.

You will collaborate with service designers, business analysts, project teams, and stakeholders to shape future processes and support continuous