Senior Service Designer: Government Process Improvement

Chandler Macleod Group; Brisbane; Remote; AUD 96,000 - 126,000; Full time

Benefits offered by this job

ASAP start

12-month assignment

Location: Nationwide

Daily rate $602.55 + Super

Job summary

Chandler Macleod Group is recruiting on behalf of a Federal Government agency to hire an experienced Process Improvement Specialist. The role focuses on leading complex improvement initiatives across a large operating environment, mapping current processes, analyzing data, and designing practical solutions that boost service delivery.

You will work with service designers, business analysts, and operational teams, facilitate workshops, evaluate changes, and help implement continuous improvement

Qualifications

• Experience in service design, customer experience, or human-centered design.
• Experience conducting time and motion studies.
• Experience within government, health, disability, insurance, banking, or other large service delivery organisations.
• Lean, Six Sigma, Agile, Continuous Improvement, or Business Process Management experience.
• Experience working on transformation or organisational change programs.

Responsibilities

• Analyse and map current business processes and customer journeys.
• Identify inefficiencies, risks, bottlenecks, and opportunities for improvement.
• Facilitate workshops and stakeholder engagement sessions to gather insights and requirements.
• Conduct operational analysis, including time and motion studies and process reviews.
• Collect, interpret, and analyse data from a variety of sources to support decision-making.
• Develop recommendations to improve business processes, customer experiences, and operational performance.
• Collaborate with service designers, business analysts, project teams, and business stakeholders to design and deliver effective solutions.
• Support testing and evaluation activities to measure the effectiveness of process improvements.
• Contribute to continuous improvement initiatives and maintain improvement backlogs.
• Provide guidance and coaching to team members on process improvement methods and best practices.

Skills

Service design

Time and motion studies

Government/public sector experience

Lean Six Sigma / CI / BPM

Transformation / organizational change

Job description

Chandler Macleod Group is recruiting on behalf of a Federal Government agency to hire an experienced Process Improvement Specialist. The role focuses on leading complex improvement initiatives across a large operating environment, mapping current processes, analyzing data, and designing practical solutions that boost service delivery.

You will work with service designers, business analysts, and operational teams, facilitate workshops, evaluate changes, and help implement continuous improvement