Design Officer – Visual Communications & UX

Department of Customer Service; Sydney; Hybrid; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Hybrid work options

Flexible work arrangements

Learning opportunities

Job summary

The Independent Review Office (IRO), part of the Department of Customer Service, seeks a Design Officer to deliver accessible, high-quality visual communications across digital and print channels in Sydney. The role focuses on translating complex information into clear, user-friendly formats and supporting stakeholder engagement with design solutions.

Temporary 12-month full-time position based in Darlinghurst, offering salary range of AUD 116,981 to 129,492 plus superannuation and a hybrid work

Qualifications

• Experience in graphic design and visual communication across digital and print channels.
• Ability to translate complex information into clear visual formats.
• Understanding of accessibility and user experience principles.

Responsibilities

• Design and produce high-quality visual materials across digital and print channels.
• Create accessible content supporting campaigns and stakeholder engagement.
• Translate complex information into clear infographics and diagrams.
• Apply UX and service design principles to improve customer delivery.
• Support change readiness with engaging materials and communications.

Skills

Graphic design

Visual communication

UX design

Content creation

Stakeholder engagement

Cross-functional collaboration

Attention to detail

Problem solving

Education

Graphic design qualification

Communications qualification

Tools

Adobe Creative Suite

Job description

The Independent Review Office (IRO), part of the Department of Customer Service, seeks a Design Officer to deliver accessible, high-quality visual communications across digital and print channels in Sydney. The role focuses on translating complex information into clear, user-friendly formats and supporting stakeholder engagement with design solutions.

Temporary 12-month full-time position based in Darlinghurst, offering salary range of AUD 116,981 to 129,492 plus superannuation and a hybrid work