Design Officer

Department of Customer Service; Sydney; Hybrid; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Hybrid work options

Flexible work arrangements

Learning opportunities

Job summary

The Independent Review Office (IRO), part of the Department of Customer Service, seeks a Design Officer to deliver accessible, high-quality visual communications across digital and print channels in Sydney. The role focuses on translating complex information into clear, user-friendly formats and supporting stakeholder engagement with design solutions.

Temporary 12-month full-time position based in Darlinghurst, offering salary range of AUD 116,981 to 129,492 plus superannuation and a hybrid work

Qualifications

• Experience in graphic design and visual communication across digital and print channels.
• Ability to translate complex information into clear visual formats.
• Understanding of accessibility and user experience principles.

Responsibilities

• Design and produce high-quality visual materials across digital and print channels.
• Create accessible content supporting campaigns and stakeholder engagement.
• Translate complex information into clear infographics and diagrams.
• Apply UX and service design principles to improve customer delivery.
• Support change readiness with engaging materials and communications.

Skills

Graphic design

Visual communication

UX design

Content creation

Stakeholder engagement

Cross-functional collaboration

Attention to detail

Problem solving

Education

Graphic design qualification

Communications qualification

Tools

Adobe Creative Suite

Job description

Design Officer Clerk Grade: 7/8 Annual Salary Range: $116,981 - $129,492 plus superannuation Employment Type: Temporary (12 months), Full-time Location: Darlinghurst, Sydney

About the role

The Independent Review Office (IRO) is seeking a creative and customer-focused Design Officer to help shape how we communicate with and engage our stakeholders. This role plays an important part in delivering accessible, high-quality visual communications that support community engagement, information accessibility and awareness of the services we provide. Working across digital and print channels, you will create engaging and effective design solutions that translate complex information into clear, user-friendly formats.

About us

The Independent Review Office is an independent statutory body in NSW that helps people that have been injured at work and people with a motor vehicle crash claim resolve disputes with insurers and provides legal funding to support claimants through the claims process. As part of the Department of Customer Service, the IRO is committed to integrity, independence and fairness. Our work makes a meaningful difference to people navigating complex and often challenging systems, and we are focused on continuous improvement, innovation and delivering better outcomes for the community.

What you'll do

• Design and produce high-quality visual communication materials across digital, web, social media, publication, presentation and print channels.
• Create engaging and accessible content that supports communication campaigns, stakeholder engagement activities and service initiatives.
• Translate complex information into clear visual formats, including infographics, diagrams, digital resources and customer-facing materials.
• Apply user experience and service design principles to support customer-centred improvements and service delivery outcomes.
• Support change readiness activities through stakeholder engagement, communications and the development of supporting materials.
• Maintain design templates and visual assets to ensure consistency with organisational branding, accessibility standards and communication guidelines.
• Contribute to continuous improvement initiatives by incorporating customer feedback, research and insights into design solutions.
• Build strong relationships across teams.

What we're looking for

• Experience in graphic design, visual communication, user experience design, digital content creation or a related field.
• Strong skills in designing clear, engaging and accessible content for a range of audiences and channels.
• Experience translating complex information into visually compelling and easy-to-understand formats.
• An understanding of customer-centred design, user experience principles and accessibility requirements.
• Strong stakeholder engagement and collaboration skills, with the ability to work across multidisciplinary teams.
• The ability to manage competing priorities while maintaining attention to detail and quality outcomes.
• Strong communication skills, including the ability to explain ideas and present design concepts effectively.
• A proactive approach to problem-solving, continuous improvement and customer-focused service delivery.
• Relevant qualifications and/or experience in communications, graphic design, user experience design or a related field.

Why join us?

• Be part of an organisation with a strong public purpose and meaningful community impact.
• Create engaging communications that help people understand and access important services.
• Work in a collaborative and supportive team environment.
• Flexible working arrangements and hybrid work options.
• Access learning, development and career opportunities across the NSW public sector.

Salary Grade 7/8, with the base salary for this role starting at $116,981 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Meg Rapley via [e-mail].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 26 October 2026 at 11:59pm

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail]. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process