Depot Supervisor: Guest Experience & Fleet Lead

Indie Campers; Cairns Regional; On-site; AUD 42,000 - 60,000; Full time

Benefits offered by this job

Career development opportunities

Continuous training and coaching

Performance and referral bonuses

Free road trips

Job summary

Indie Campers in Cairns is seeking a frontline depot coordinator with a passion for travel and customer service. You will greet guests, handle check-ins/outs, supervise the depot team, and ensure campervans are clean, well-maintained, and ready for the next booking.

You will coordinate fleet logistics, manage local suppliers, and respond promptly to issues to keep operations running smoothly. Weekend and holiday availability is required, and a valid Australian driver’s license is needed.

Qualifications

• Experience in Tourism, Hospitality, Retail or Rent‑a‑car is desirable.
• Excellent communication skills and ability to engage directly with customers.
• Eligible to work in Australia with a valid driver’s license and willingness to drive campervans.
• Available to work weekends and national holidays.
• Well-organized and reliable with strong problem-solving abilities.

Responsibilities

• Handle incoming reservations, welcome guests, and manage check-ins/outs.
• Maintain fleet, monitor maintenance, and coordinate repairs as needed.
• Assist in training, supervising, and coaching the team.
• Manage bookings, stock, local suppliers, and cleaning services.
• Handle complaints or emergencies to keep operations running smoothly.
• Prepare and clean campervans.
• Assist in reselling campervans to prospective buyers.

Skills

Customer service

Communication skills

Team supervision

Problem solving

Job description

Indie Campers in Cairns is seeking a frontline depot coordinator with a passion for travel and customer service. You will greet guests, handle check-ins/outs, supervise the depot team, and ensure campervans are clean, well-maintained, and ready for the next booking.

You will coordinate fleet logistics, manage local suppliers, and respond promptly to issues to keep operations running smoothly. Weekend and holiday availability is required, and a valid Australian driver’s license is needed.