Depot Operations Specialist — Forklift

Aramex; Port Macquarie; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Paid Parental Leave

Novated Lease options

Life Insurance

Annual salary reviews

Job summary

Aramex, a global logistics provider, seeks a Depot Assistant in Port Macquarie to support daily depot operations and ensure efficient courier coordination and customer service. You will work with the Branch Manager to maintain service levels and reporting processes.

The role requires experience in operations, strong communication, and the ability to work independently or as part of a team, with a safety-focused mindset.

Qualifications

• Prior experience in operations
• Strong verbal and written communication skills
• Logistics experience (preferred but not essential)
• Strong problem-solving and practical thinking
• Ability to work both independently and in a team
• Proficiency with computer systems, including email and Microsoft Office
• Safety-focused mindset and attention to detail
• Ability to work under pressure and meet deadlines

Responsibilities

• Assist with daily depot operations to ensure efficient depot performance
• Liaise with couriers and customers to coordinate deliveries and resolve issues
• Manage and resolve parcel and courier-related queries and escalations
• Respond to online enquiries in a timely and professional manner
• Analyse operational data and generate reports
• Create and maintain accurate performance reports
• Take accountability for supporting overall depot performance outcomes
• Operate a forklift (loading and unloading trucks)
• Work closely with and report directly to the Branch Manager

Skills

Operations experience

Communication skills

Logistics experience

Problem-solving

Teamwork/independence

Computer literacy

Safety-minded

Under pressure

Job description

Aramex, a global logistics provider, seeks a Depot Assistant in Port Macquarie to support daily depot operations and ensure efficient courier coordination and customer service. You will work with the Branch Manager to maintain service levels and reporting processes.

The role requires experience in operations, strong communication, and the ability to work independently or as part of a team, with a safety-focused mindset.