Depot Operations Manager, Concrete Waste Services

PumperDump Pty Ltd; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

PumperDump Pty Ltd is looking for a hands-on Depot Operations Manager to run the Sydney depot, manage drivers, and coordinate customer bookings for concrete washout services. The role runs 6am–4pm, Monday to Friday, with occasional after-hours on-call support and some Saturday work as needed.

You’ll report to the owner and drive improvements in safety, efficiency, and customer experience. Ideal candidates will hold an HR licence, have experience in transport/logistics or construction operations,

Qualifications

• HR licence is essential.
• CV crane licence preferred; training may be provided.
• Experience in transport, logistics or construction operations.
• Experience in dispatch or supervising drivers.
• Confident with customers on the phone and able to say no politely when required.
• Organised, calm under pressure and able to adapt to a changing day.
• Comfortable with apps and computers.
• Working knowledge of WHS on construction sites; concrete/waste experience is a bonus.

Responsibilities

• Plan each day's work in the PumperDump app and allocate jobs to drivers.
• Take customer calls and bookings, and encourage app usage.
• Organise collections and set the next day's delivery runs.
• Check jobs and invoices, and approve drivers' timesheets.
• Keep safety and compliance up to date: SWMS, risk assessments, lifting register, truck and crane servicing, rego.
• Order bins, parts and supplies, and handle breakdowns, incidents and complaints.
• Lead and manage the team.
• Cover for a driver when they're away.

Skills

HR licence

Dispatch

Scheduling

Driver supervision

Customer service

WH&S knowledge

App proficiency

Tools

PumperDump app

Job description

Depot Operations Manager, Concrete Waste Services

You'll run the depot, the drivers and the customers. Hours are 6am to 4pm, Monday to Friday. There are occasional after-hours and Saturday calls, but we're automating these so only urgent matters come to you. You'll report to the owner with a short weekly update covering jobs, drivers, safety and customers, and suggest ways to improve how we work.

Key responsibilities

Planning each day's work in the PumperDump app and allocating jobs to drivers

Taking customer calls and bookings, and encouraging customers to use the app

Organising collections and setting the next day's delivery runs

Checking jobs and invoices, and approving drivers' timesheets

Keeping safety and compliance up to date: SWMS, risk assessments, lifting register, truck and crane servicing, rego

Ordering bins, parts and supplies, and handling breakdowns, incidents and complaints

Leading and managing the team

Covering for a driver when they're away

About you

Heavy Rigid (HR) licence (essential)

A vehicle loading crane licence (CV) is preferred, but training can be provided to the right candidate

Experience in transport, logistics or construction operations, such as dispatch, scheduling or supervising drivers

A former driver who has moved into dispatch or supervision would suit this role well

Confident with customers on the phone, and comfortable saying no politely if required

Organised, calm under pressure, and good at juggling a changing day

Comfortable with apps and computers

A working knowledge of WHS on construction sites; experience with concrete, waste or plant hire is a bonus

About us

PumperDump has been solving concrete washout waste on Sydney construction sites since 2002. We supply and service concrete washout units and blowback bins for builders and concrete pumpers and recycle the waste. Our customers include many of Australia's top-tier construction companies. We're a small team: three drivers, a yard, a water recycling plant, and our own PumperDump app for bookings, scheduling and deliveries. The owner is now focusing on expansion, and we need someone to run Sydney day to day.

Company phone and laptop / tablet

A role that runs the business day to day, with direct support from the owner

Room to grow as we expand

Full training on our systems and customers

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as an operations manager?
• How much notice are you required to give your current employer?
• Do you have a Lorry Crane Licence?