Clinic Operations Lead - Front Office & Team Coordination

Nova Dental Group; Wollongong City Council; In loco; AUD 65.000 - 90.000; Tempo pieno

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Nova Dental Implant Centre is seeking a Front Office Coordinator/Assistant Manager in Wollongong to oversee day-to-day clinic operations and coordinate front office and clinical teams. The role focuses on maintaining smooth patient flow, supporting providers, and leading daily team activities in a fast-paced dental environment.

You will manage appointment books, onboarding of new staff, and ensure compliance with clinic policies while driving an exceptional patient experience and efficient

Competenze

• Strong understanding of dental practice operations and patient flow.
• Experience coordinating busy appointment books.
• Leadership, team coordination or supervisory experience.
• Excellent organisational and time management skills.
• Confident in decision-making and resolving operational issues.
• Strong communication and interpersonal skills.
• Experience with dental practice management software, ideally CareStack.

Mansioni

• Manage daily appointment book and patient flow.
• Ensure patients, clinicians and treatment rooms are prepared for the day.
• Coordinate between front office and clinical teams
• Support providers to maintain efficient and on-time schedules
• Lead daily team huddles and coordinate workflow
• Provide day-to-day direction to reception and clinical staff
• Monitor rosters, attendance and staffing coverage
• Escalate staffing or operational concerns to Practice Manager
• Assist onboarding and development of new team members
• Manage consumables ordering, stock levels and inventory
• Maintain cost discipline and identify unnecessary expenses
• Support treatment scheduling, surgery logistics and clinical coordination
• Ensure team follows Nova's policies and standards
• Maintain accurate documentation for compliance and audit readiness
• Contribute to a positive, professional team culture

Conoscenze

Dental operations

Scheduling

Leadership

Organization

Decision making

Communication

CareStack

Accountability

Strumenti

CareStack

Descrizione del lavoro

Front Office Coordinator/ Assistant Manager - Wollongong

Full-time Permanent Associate

Posted 08 Sep 2026

Description

About Nova

At Nova Dental Group, we’re passionate about changing lives through exceptional dental care.

Our clinics are patient-focused, fast-paced and driven by a commitment to delivering an outstanding experience at every stage of the patient journey. We believe in creating a supportive environment where our teams can grow, take ownership and make a genuine difference.

Ready for the next step beyond dental reception?

You’ve built your experience in dental reception, coordination or administration. You know how a busy dental clinic works, you’re confident with patients and your team relies on you to keep things moving.

Now you’re ready to take on more.

We are looking for a confident and experienced Front Office Coordinator / Assistant Manager to step into a key operational and leadership role within one of our busy clinics.

This is an opportunity to build on your existing dental experience, take greater ownership and develop your leadership skills while playing a key role in the day-to-day running of the clinic.

The Role

This is a hands-on operational role for someone who enjoys being at the centre of a busy clinic.

Working closely with the Multi-Site Practice Manager, you’ll be the key operational point of contact within the clinic, taking ownership of daily priorities, coordinating the team and helping ensure patients, providers and staff are set up for a successful day.

Your responsibilities will include:

• Coordinating daily clinic operations, appointment flow and team workflow
• Supporting and guiding the front office and clinical support teams
• Managing rosters, staffing coverage and day-to-day operational priorities
• Coordinating treatment scheduling, surgery logistics, stock and clinic resources
• Escalating operational issues and supporting Nova’s policies, standards and processes

This role is ideal for someone who enjoys taking ownership, solving problems and keeping a busy clinic running smoothly and who is ready to step beyond their current role and take on more responsibility.

About You

You may currently be working as a Senior Dental Receptionist, Dental Coordinator, Treatment Coordinator, Front Office Coordinator, Practice Coordinator or Senior Dental Administrator.

You don't necessarily need to have held an Assistant Practice Manager title before. What’s important is that you have a strong foundation in dental and are ready to take the next step.

To be successful in this role, you'll ideally have:

• A strong understanding of dental practice operations and patient flow
• Leadership, team coordination or supervisory experience
• Strong organisational, communication and problem-solving skills
• Experience with dental practice management software, ideally CareStack
• A proactive approach with a strong sense of accountability

Most importantly, you’ll be someone who naturally takes ownership, enjoys helping a team succeed and is ready to grow into a greater leadership role while maintaining an exceptional patient experience.

Apply

If you're an experienced dental receptionist, coordinator or administrator who is ready for the next step into clinic leadership, we'd love to hear from you.

Join Nova Dental Group and take the next step in your career while becoming an integral part of a team making a real difference to our patients every day. Apply online now.

Company Overview

Nova Dental Implant Centre is built on compassion, expertise, and transparency. Our culture focuses on creating a supportive, judgment-free experience while delivering high-quality, efficient implant care. With a commitment to precision, clear communication, and restoring confidence, we aim to ensure every patient feels understood, respected, and empowered.