Dental Receptionist

Wisdom Denture and Dental Clinic; Penrith; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Training provided

Professional development

Competitive pay

Job summary

Wisdom Denture and Dental Clinic in Penrith, NSW is seeking a dedicated Dental Receptionist for a part-time role. You will be the first point of contact, delivering excellent customer service while handling administrative duties to keep the clinic running smoothly.

You will greet patients, manage bookings, handle inquiries, process payments, and assist with registrations. Experience in a dental setting is preferred, and training will be provided.

Qualifications

• Experience in dental reception or healthcare front desk preferred
• Excellent communication and organisational skills
• Proficiency with standard computer applications and dental practice software

Responsibilities

• Greeting patients and ensuring a welcoming reception
• Manage appointment bookings and keep records up-to-date
• Handle inquiries by phone, email, and in person
• Process payments and manage billing transactions
• Maintain patient confidentiality and privacy
• Assist with patient registration and updating information
• Prepare patient files and treatment notes for clinicians
• Stock reception supplies and manage inventory
• Coordinate with dentists and hygienists for smooth flow
• Provide information about procedures, fees and services

Skills

Customer service

Organization

Phone handling

Dental software

Job description

Wisdom Denture and Dental Clinic – Penrith NSW

Wisdom Denture and Dental Clinic is seeking a dedicated Dental Receptionist to join our friendly team in Penrith, NSW. This is a part-time position that plays a crucial role in creating a welcoming first impression for our patients and ensuring the smooth operation of our clinic. As the first point of contact for our patients, you will be instrumental in delivering exceptional customer service whilst managing the administrative functions that keep our practice running efficiently. This role is essential to maintaining the professional standards and patient satisfaction that define our clinic.

Key responsibilities

• Greeting patients warmly upon arrival and ensuring they feel welcomed in a comfortable environment
• Managing patient appointment bookings and scheduling, whilst maintaining accurate and up-to-date records
• Handling patient inquiries via telephone, email and in person with professionalism and courtesy
• Processing patient payments and managing billing transactions accurately
• Maintaining confidentiality of patient information in accordance with privacy regulations and clinic policies
• Assisting with patient registration and updating personal and medical information
• Supporting the clinical team by preparing patient files and treatment notes
• Managing clinic inventory and restocking reception supplies as needed
• Coordinating with dentists and dental hygienists to ensure smooth patient flow throughout the day
• Answering general inquiries about dental procedures, fees and clinic services

What we’re looking for

• Excellent customer service skills with a genuine enthusiasm for helping patients
• Strong organisational and time management abilities
• Proficiency in using dental practice management software and standard computer applications
• Professional telephone manner and effective communication skills
• Ability to multitask and remain calm under pressure in a busy clinical environment
• Attention to detail and accuracy when handling patient records and appointments
• A keen interest in healthcare and dental practice operations
• Reliability and punctuality
• Experience in a dental or healthcare reception setting is preferred but not essential, as full training will be provided

What we offer

• A supportive and friendly working environment within an established dental clinic
• Training and ongoing professional development opportunities
• The opportunity to work as part of a skilled and compassionate dental team
• Competitive remuneration for the role

About us

Wisdom Denture and Dental Clinic is a trusted provider of comprehensive dental and denture services in the Penrith community. We have been the proud dental partner of the Penrith Panthers for the past 5 years and continue to explore opportunities to support our local community. Committed to delivering high-quality patient care, we combine clinical expertise with a welcoming approach to dentistry. Our team of experienced professionals is dedicated to helping patients achieve and maintain excellent oral health whilst ensuring every visit is a positive experience. We pride ourselves on building lasting relationships with our patients and maintaining the highest standards of professional care and integrity.