Dental Front Office & Booking Optimization Lead

Dental Design Co; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Dental Design Co in Melbourne is seeking a seasoned dental front-office professional to own patient flow and optimise the appointment book at our Epping practice. You will manage front desk duties, calls, payments, check-in/out, and collaborate with clinicians to elevate the patient experience.

Ideal candidates have dental reception or front-office experience, strong organisational skills, and a proactive mindset.

Qualifications

• Experience in dental front-office or reception roles.
• Ability to optimise appointment books and patient flow.
• Strong customer service and phone etiquette.
• Comfortable working with KPIs and targets.

Responsibilities

• Own daily appointment book and patient flow.
• Handle front-desk duties: calls, payments, check-in/out.
• Coordinate with clinicians and management on recalls and rebooking.
• Identify gaps, cancellations, and implement forward-booking strategies.

Skills

Dental front-office experience

Appointment book optimisation

Customer service

Phone communication

Job description

Dental Design Co in Melbourne is seeking a seasoned dental front-office professional to own patient flow and optimise the appointment book at our Epping practice. You will manage front desk duties, calls, payments, check-in/out, and collaborate with clinicians to elevate the patient experience.

Ideal candidates have dental reception or front-office experience, strong organisational skills, and a proactive mindset.