Delivery Workforce Manager: Scale Tech Delivery & Talent

insurance & care NSW; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Wellbeing program

Extra leave

Private health insurance

Novated leasing

Learning & development

Recognition awards

Employee assistance program

Mental health training

Job summary

icare is seeking a Manager, Delivery Workforce in Sydney (Hybrid) to lead workforce strategy across Technology, change and business analysis. You’ll balance capability, capacity and demand to place the right people in the right roles at the right time, influencing strategic decisions with senior leaders.

You’ll use data-driven insights to forecast demand, develop scalable models for permanent, contingent and partner resources, and lead a high-performing team focused on performance and growth.

Qualifications

• Significant experience in workforce planning, resource management or delivery operations.
• Experience in technology delivery environments (agile, product or project-based).
• Ability to forecast demand, balance capacity and align talent with priorities.
• Strong stakeholder relationship skills and influence across diverse teams.
• Proven leadership, development and change-management capabilities.

Responsibilities

• Lead end-to-end management of Technology’s delivery workforce across delivery, change and business analysis functions.
• Drive workforce planning, forecasting and capacity management to align talent with strategic priorities.
• Establish scalable workforce models for permanent, contingent, managed services and partners.
• Provide data-driven governance, reporting and insights to support decisions.
• Identify workforce risks and capability gaps for continuous improvement.
• Build relationships across Technology and business teams to influence resourcing strategy.
• Lead and develop a high-performing team focused on performance and growth.

Skills

Workforce planning

Resource management

Delivery operations

Technology delivery

Stakeholder management

Leadership

Job description

icare is seeking a Manager, Delivery Workforce in Sydney (Hybrid) to lead workforce strategy across Technology, change and business analysis. You’ll balance capability, capacity and demand to place the right people in the right roles at the right time, influencing strategic decisions with senior leaders.

You’ll use data-driven insights to forecast demand, develop scalable models for permanent, contingent and partner resources, and lead a high-performing team focused on performance and growth.