Defence Medical Candidate Progress Specialist

Adecco Portugal; Melbourne; On-site; AUD 60,000 - 85,000; Full time

Job summary

ADF Careers is seeking a Candidate Medical Support Officer to drive medical progression for applicants to the Australian Defence Force. You will engage with candidates, medical teams, and external providers to move individuals toward final clearance and enlistment.

The role focuses on timely medical requirements, proactive outreach, accurate record-keeping, and collaborating with health and enlistment teams to streamline processes and improve candidate experience.

Qualifications

• Experience in customer service or a client-facing role.
• Experience supporting medical workflows or healthcare settings.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and deadlines.
• Understanding of recruitment processes and candidate management.

Responsibilities

• Identify candidates experiencing prolonged periods without progress.
• Conduct proactive candidate outreach via phone and email.
• Assist candidates to understand medical requirements and outstanding actions.
• Encourage and monitor completion of required reporting and investigations.
• Maintain detailed records and follow-up activities within ADF Careers candidate management system.
• Track candidate progress through to final medical clearance.
• Escalate complex matters to clinical teams where required.
• Liaise with external providers to obtain reporting or Candidate appointments to support candidate progression.
• Develop and maintain strong relationships with stakeholders to drive achievement, and excellent candidate experience and to ensure candidate progress is fully expedited where possible.
• Explore all avenues and options appropriate to the candidate to ensure they clear medical assessment requirements and enlist at the earliest available intake.
• Identify and effectively communicate gaps to relevant stakeholders to support target vacancy fulfilment.
• Work closely with Health Services Support Officers and Operations team, as well as portfolio Priority Recruiters, Enlistment Coordinators, ADF Military Mentors to ensure candidate progression to enlistment is maximised.

Skills

Customer service

Medical administration

Communication

Time management

Negotiation

Organisational skills

Candidate management

Education

Bachelor of Business

Tertiary qualifications

Job description

You will proactively identify and prioritise candidates requiring medical support, focusing on those with high progression potential and long-standing outstanding medical actions to facilitate timely progression through the process.

Details about the Client

ADF Careers is the largest workforce outsourcing solution in the southern hemisphere with over 80,000 applications received on average each year.

ADF Careers is on a mission to recruit the right people, in the right numbers, at the right time to support the Australian Defence Force to build, sustain and maximise Defence capability.

Our people are our greatest asset. We recognise and respect our people's need to work in ways that support their careers, families, and lifestyle. That's why we offer flexible working arrangements, learning pathways, additional leave entitlements and extensive corporate discounts across a variety of product and services. We want our people to be financially rewarded; to feel good and to go beyond what they thought possible at work.

What you'll be doing

Reporting to the Health Services Support Lead, the Candidate Medical Support Officer (CMSO) is responsible for supporting candidates medical progression post-assessment to pre-enlistment, liaising with ADF Careers medical teams and supporting candidates to quickly complete all medical pre-enlistment requirements to fill target priority roles for the Australian Defence Force.

The Candidate Medical Support Officer will assist with the delivery of Australian Defence Force medical services. Ensure a candidate focused testing and assessment process is delivered in a personable, effective and efficient manner. The Candidate Medical Support Officer will assist in retaining candidates by providing high-quality candidate care, guidance, and support. Key to the Candidate Medical Support Officer performance is exceptional candidate care and the ability to ensure candidate motivation and interest in their ADF Careers application towards the next available intake to ensure target achievement success, whilst finalising their medical requirements.

You will:

• Identify candidates experiencing prolonged periods without progress.
• Conduct proactive candidate outreach via phone and email.
• Assist candidates to understand medical requirements and outstanding actions.
• Encourage and monitor completion of required reporting and investigations.
• Maintain detailed records and follow-up activities within ADF careers candidate management system.
• Track candidate progress through to final medical clearance.
• Escalate complex matters to clinical teams where required.
• Liaise with external providers to obtain reporting or Candidate appointments to support candidate progression.
• Develop and maintain strong relationships with stakeholders to drive achievement, and excellent candidate experience and to ensure candidate progress is fully expedited where possible.
• Explore all avenues and options appropriate to the candidate to ensure they clear medical assessment requirements and enlist at the earliest available intake.
• Identify and effectively communicate gaps to relevant stakeholders to support target vacancy fulfilment.
• Work closely with Health Services Support Officers and Operations team, as well as portfolio Priority Recruiters, Enlistment Coordinators, ADF Military Mentors to ensure candidate progression to enlistment is maximised.

About you

If you're a skilled customer service professional with medical administration experience ready to make a real difference, we want to hear from you.

Your background will demonstrate:

• Tertiary qualifications in Business, or a related field is desirable.
• Understanding of basic medical principles, procedures, and terminology to effectively support medical operations and communicate with healthcare professionals.
• Excellent communication, time management, and negotiation skills.
• Well-developed organisational skills with the ability to drive multiple projects concurrently.
• An understanding of candidate management in a recruitment environment.

To apply for this position, you must be an Australian citizen, have a National Police Clearance and have the ability to maintain an Australian AGSVA security clearance and Working with Children Check - as per the relevant state legislation.

How to apply

If eligible, please submit your resume; applications are open to all qualified Australian citizens regardless of their background, identity, experiences and beliefs.

If you need assistance during our recruitment process, please email Sahar Khalid at ************@adecco.com.au for a confidential conversation.

To apply for this position, please submit your application online through our designated platform. The deadline for applications is 11:30 PM (AEST) on 23rd October 2026. It's important to note that applications will be reviewed and processed as they are received.

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