Defence Customer Success Manager

DefendTex Pty Ltd; Melbourne; Sur place; AUD 100 000 - 130 000; Plein temps

Avantages offerts par ce poste

Competitive remuneration package

Professional learning & development

Access to advanced facilities

Collaborative, innovative culture

Résumé du poste

DefendTex Pty Ltd. is seeking an experienced Customer Relationship Manager to lead end-to-end customer engagement with Defence, Government and allied international customers.

You will coordinate enquiries, quotations, orders and post-sales support, working closely with Engineering, Production and Operations to ensure timely fulfilment. The role requires strong relationship-building, B2B experience, and the ability to manage multiple priorities across internal teams, with a focus on delivering

Qualifications

• Demonstrated experience in customer relationship management, account management, sales coordination or a similar customer-facing role.
• Experience managing customer enquiries, quotations and orders within a B2B environment.
• Strong interpersonal and relationship-building skills, with the ability to engage confidently and professionally with customers, stakeholders and internal teams.
• Strong organisational skills with the ability to manage multiple customers and competing priorities.
• Commercial awareness and an understanding of quotation, order and fulfilment processes.
• A proactive, solutions-focused approach with strong attention to detail.
• Ability to work collaboratively across multiple business functions.
• Experience within Defence, Government, engineering or manufacturing industries highly regarded.
• Experience with CRM or ERP, ideally M1, business systems advantageous.
• Australian Citizenship - must be eligible to obtain and maintain an Australian Government Baseline Security Clearance
• Not be a prohibited person under Section 3 of the Firearms Act 1996 (Victoria)

Responsabilités

• Manage and develop relationships with Defence, Government and allied international customers.
• Act as the primary point of contact for customer enquiries, requests and ongoing communications.
• Coordinate customer enquiries, requirements and the preparation and submission of quotations.
• Manage the quotation process, including follow-ups and progression through to order placement.
• Coordinate customer orders from acceptance through to production, fulfilment and delivery.
• Liaise with internal teams to monitor order progress, production schedules and delivery commitments.
• Proactively communicate order updates, milestones, delays and changes to customers.
• Manage post-sales customer support, feedback and issue resolution.
• Maintain accurate customer, quotation and order records and reporting.
• Identify opportunities to improve customer experience, strengthen relationships and support business growth.

Connaissances

Customer relationship management

Account management

Sales coordination

Interpersonal skills

Stakeholder engagement

Outils

CRM systems

ERP

M1

Description du poste

DefendTex Pty Ltd. is seeking an experienced Customer Relationship Manager to lead end-to-end customer engagement with Defence, Government and allied international customers.

You will coordinate enquiries, quotations, orders and post-sales support, working closely with Engineering, Production and Operations to ensure timely fulfilment. The role requires strong relationship-building, B2B experience, and the ability to manage multiple priorities across internal teams, with a focus on delivering