Defence Customer Success & Accounts Lead

DefendTex; Greater Dandenong; On-site; AUD 90,000 - 130,000; Full time

Job summary

DefendTex is seeking an experienced Customer Relationship Manager to manage and develop relationships with Defence, Government and allied international customers. This is an end-to-end customer management role overseeing pre-sales and post-sales engagement, from initial enquiries and quotation preparation through to order management, fulfilment and ongoing customer support.

Working closely with Engineering, Production and Operations, you will coordinate customer requirements internally to ensure

Qualifications

• Demonstrated experience in customer relationship management and account management.
• Experience handling enquiries, quotations and orders within a B2B environment.
• Strong interpersonal and communication skills.
• Australian citizenship and eligibility for a Baseline Security Clearance per defence sector requirements.

Responsibilities

• Manage and develop relationships with Defence, Government and allied international customers.
• Act as the primary point of contact for customer enquiries, requests and communications.
• Coordinate customer enquiries, requirements and the preparation of quotations.
• Manage the quotation process from follow-ups to order placement.
• Coordinate customer orders from acceptance through to production, fulfilment and delivery.
• Liaise with internal teams to monitor order progress, production schedules and delivery commitments.
• Proactively communicate order updates, milestones, delays and changes to customers.
• Manage post-sales customer support, feedback and issue resolution.
• Maintain accurate customer, quotation and order records and reporting.
• Identify opportunities to improve customer experience, strengthen relationships and support business growth.

Skills

Customer relationship management

Account management

Sales coordination

B2B experience

Defence industry knowledge

Tools

CRM (M1)

Job description

DefendTex is seeking an experienced Customer Relationship Manager to manage and develop relationships with Defence, Government and allied international customers. This is an end-to-end customer management role overseeing pre-sales and post-sales engagement, from initial enquiries and quotation preparation through to order management, fulfilment and ongoing customer support.

Working closely with Engineering, Production and Operations, you will coordinate customer requirements internally to ensure