Defect Specialist

Stockland; New South Wales; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Stockland is seeking a Defect Specialist to support post-settlement defect management across 90-day and statutory periods. You will coordinate with customers, builders and internal teams to triage and resolve defects efficiently, while maintaining records and providing proactive updates.

You will join a growing After Care & Warranty function with a focus on improving defect processes and delivering a best-in-class customer experience in a hybrid work setting across Queensland or NSW.

Qualifications

• Experience supporting defect management within residential construction, property or building environments.
• Strong understanding of residential construction, defect types and statutory obligations.
• Proven ability to coordinate builders, trades and internal stakeholders to achieve quality outcomes.
• Strong written and verbal communication skills with a customer-centric approach.
• Experience using CRM systems, with Salesforce, Aconex or Onsite highly regarded.

Responsibilities

• Coordinate the assessment, tracking and resolution of post-settlement defects across 90-day and statutory periods.
• Triage defects with customers, builder partners and internal stakeholders to ensure timely resolution.
• Maintain high-quality records, provide proactive customer communication and support reporting.
• Contribute to the ongoing evolution of defect management processes across the business.

Skills

Defect management

Residential construction

Stakeholder coordination

CRM systems

Salesforce

Aconex

Onsite

Communication skills

Job description

The Opportunity – Help build places people love to live.

We're growing our After Care & Warranty team and have two newly created Defect Specialist opportunities available. These roles can be based in Queensland or New South Wales and offer an exciting chance to join a developing function where you'll play a key role in shaping how post-settlement defects are managed and resolved for our customers. Working closely with internal stakeholders and builder partners, you'll help deliver a seamless warranty and after-care experience while contributing to the continuous improvement of our national defect management processes.

These are permanent full-time opportunities offering hybrid working with a balance of time in the office or at our assets (3 days) and from home (2 days).

We're Looking For…

Defect Specialists who are passionate about delivering exceptional customer experiences while coordinating technical defect management activities across our residential communities.

What You'll Do

As a Defect Specialist, you'll support Stockland's centralised defect management function by coordinating the assessment, tracking and resolution of post-settlement defects across the 90-day and statutory defect periods. You'll work closely with customers, builder partners and internal stakeholders to ensure defects are accurately triaged, effectively managed and resolved in a timely manner.

Reporting to the After Care & Warranty Manager, you'll maintain high-quality records, provide proactive customer communication, support reporting and insights, and contribute to the ongoing evolution of defect management processes across the business. Your work will play an important role in enhancing customer satisfaction and protecting the quality of the homes and communities we create.

About You

You're someone who enjoys solving problems, building strong relationships and creating positive customer outcomes. You thrive in environments where no two days are the same and where your ability to balance customer needs, technical information and stakeholder expectations can make a real difference.

You'll be looking for an opportunity to apply your construction or defect management knowledge while helping shape a growing function and contributing to a best-in-class customer experience.

Experience & Skills That Count

• Experience supporting defect management within residential construction, property or building environments.
• Strong understanding of residential construction, defect types and statutory obligations.
• Proven ability to coordinate builders, trades and internal stakeholders to achieve quality outcomes.
• Strong written and verbal communication skills with a customer-centris...t approach.
• Experience using CRM systems, with Salesforce, Aconex or Onsite highly regarded.

The Right Mindset

• Customer-focused with a commitment to delivering a positive experience.
• Collaborative and adaptable when working with diverse stakeholders.
• Proactive, organised and committed to continuous improvement.

The Stockland Proposition

We’re a community: a supportive, empowered team that works as one to create better places and experiences for everyone, including ourselves. We’re committed to building an inclusive workplace where diverse perspectives are welcomed, and everyone feels a genuine sense of belonging.

We’re committed to building a diverse and inclusive workplace. If you need adjustments during the recruitment process, just let us know.

Due to the permanent nature of this role, we can only accept applications from Australian Citizens, Permanent Residents or Open Work Visa holders with more than 12 months validity from their role start date.