Deckhand/Customer Service Officers

Rivercity Ferries; Brisbane; Sur place; AUD 70 000 - 90 000; Plein temps

Résumé du poste

RiverCity Ferries is seeking a dual trained deckhand and customer service officer in Brisbane. The role focuses on delivering safe, exceptional passenger experiences and requires flexibility to work early mornings, late afternoons, weekends, and public holidays across multiple fleet locations.

You will follow vessel masters' instructions and participate in safety drills and training. Essentials include ESS certificate and CPR/First Aid certification, with a commitment to WHS and professional

Qualifications

• Hold (or be willing to obtain) a Certificate in Elements of Shipboard Safety (ESS).
• Hold (or be willing to obtain) a current CPR/First Aid Certificate

Responsabilités

• Deliver outstanding customer service with strong communication skills.
• Be flexible to work split shifts, including weekends and public holidays.
• Start work from a variety of fleet locations.
• Follow instructions from vessel masters.
• Demonstrate a strong commitment to Work Health & Safety.
• Apply effective conflict resolution skills.
• Be well presented and physically capable of performing the role.
• Participate in all required training, including safety drills.

Description du poste

Join the team at RiverCity Ferries - We're looking for friendly, energetic people who take pride in their work and love getting stuck in - so if you're ready to set sail on something new, we'd love to hear from you!

About RiverCity Ferries

RiverCity Ferries is the proud operator of the iconic CityCats and Cross River Ferry networks on behalf of the Brisbane City Council.

SeaLink, is part of the Kelsian Group, Australia’s largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, USA, Singapore, London and the Channel Islands. Kelsian provides essential journeys for our customers by delivering safe and intelligent transport solutions designed to improve the sustainability and liveability of the communities we serve.

About the Role

You will be dual trained as a deckhand/customer service officer. This is a hands-on role focused on delivering safe and exceptional passenger experience.

You Will:

• Deliver outstanding customer service with strong communication skills
• Be flexible to work split shifts, early mornings, late afternoons, including weekends and public holidays
• Be able to start work from a variety of fleet locations
• Follow instructions from vessel masters
• Demonstrate a strong commitment to Work Health & Safety
• Apply effective conflict resolution skills
• Be well presented and physically capable of performing the role.
• Participate in all required training, including safety drills

Qualifications

• Hold (or be willing to obtain) a Certificate in Elements of Shipboard Safety (ESS).
• Hold (or be willing to obtain) a current CPR/First Aid Certificate

Close 6 November 2026.

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds.